Operations Coordinator

Advertising Summary: The Operations Coordinator serves as a member of the University Student Commons team and reports to the Assistant Director for Operations and Facilities. The position supervises the operations of the Student Commons to ensure customer satisfaction and safety, and contributes to the accomplishment of organizational goals. Under general supervision, the coordinator ensures day-to-day functions and performs daily inspections to determine whether facilities are operating in accordance with department standards.

Unit: Student Affairs (Vice Provost) MBU

Department: Student Commons

Department Summary: The Commons is the heart of campus life where students hang out, eat, study, play, meet, connect with other Rams, or attend an event. Think of The Commons as the living room. The Commons provides a safe and welcoming environment where all Rams belong. The Commons is a department of the Division of Student Affairs at VCU.

Duties & Responsibilities:

The Operations Coordinator serves as a member of the University Student Commons team and reports to the Assistant Director for Operations and Facilities. The position supervises the operations of the Student Commons to ensure customer satisfaction and safety, and contributes to the accomplishment of organizational goals. Under general supervision, the coordinator ensures day-to-day functions and performs daily inspections to determine whether facilities are operating in accordance with department standards. The coordinator assists with set up and breakdown of event spaces and troubleshoots technology systems, such as computers, laptops, and sound devices. This position supervises approximately 20 student employees to include hiring, training, supervising, and development. This role will work in partnership with campus partners and service providers to facilitate solution-oriented engagement and facilities.

Qualifications:

Minimum Qualifications

Demonstrated ability to work in and foster an environment of respect, professionalism and civility with a population of faculty, staff, and students from all backgrounds and experiences, or a commitment to do so as a staff member at VCU.

• Bachelor’s degree and at least one year of experience in student center operations,
event management, hospitality/service industry or the student affairs field.
• Critical skills in event planning, knowledge of AV systems, facility management, staff
training and development
• Excellent oral and written communication skills
• Impeccable customer service skills
• Ability to demonstrate good judgment skills in making decisions which balance
customer benefit and facility/operational interests
• Ability to prioritize time and handle multiple projects simultaneously
• Ability to be detail oriented and meet deadlines
• Ability to interpret, communicate, and apply policies and procedures
• Ability to work independently and take initiative
• Ability to effectively work with a diverse population of students, parents, and staff
• Ability to troubleshoot, maintain, and recommend replacement of equipment

• Be an active, visible, and accessible member of a team and possess a solution-
oriented mentality.

• Ability to work some nights and weekends for events and serve in a weekend on-call rotation

Preferred Qualifications

• Master’s degree preferred in education, student affairs, hospitality management, or related field.
• 1-3 years of professional experience
• Experience with facility set up, maintenance, and emergency preparedness
• Ability to troubleshoot technology systems, such as computers, laptops, and sound devices
• Must possess strong leadership, supervisory and managerial skills
• Experience in student employee training and development
• Demonstrated skill and experience in computer programs (Google Workspace, event scheduling software,
WhenToWork).

Salary Range: $47,000

Benefits: All full-time university staff are eligible for VCU’s robust benefits package that includes comprehensive health benefits, paid annual and holiday leave, generous tuition benefits, retirement planning and savings options, tax-deferred annuity and cash match programs, employee discounts, well-being resources, abundant opportunities for career development and advancement, and more.

FLSA Exemption Status: Non-Exempt

Hours per Week: 40

Restricted Position: No

ORP Eligible: No

Flexible Work Arrangement: Fully Onsite

University Job Title: 17114N - Sr Operations Specialist FM 1

Contact Information: 
Contact Name: Lauren Gyurisin
Contact Email: gyurisinl@vcu.edu