Payroll Operations Technician

Title: Payroll Operations Technician

Agency: VCCS-Shared Services Center

Location: Botetourt - 023

FLSA: Nonexempt

Hiring Range: $46,000 - $52,000

Full Time or Part Time: Full Time

Additional Detail

Job Description:

Innovation allows an organization to make the most of every dollar spent.  At Virginia’s Community Colleges System (VCCS), our compelling mission, our ambitious strategic plan and our fiscal realities challenge us to ensure that community college resources are maximized for the priority of student success and credential completion.  

Nestled between the Blue Ridge and Appalachian Mountains, the VCCS Shared Services Center is centrally located to all 23 colleges in the VCCS, 43 miles from Blacksburg, VA, and a four-hour drive from Washington, D.C.  A vital part of the ever-growing Roanoke Valley, Daleville is a haven for tourists and residents alike.  Within an hour’s drive are the breathtaking Smith Mountain Lake, world-famous Appalachian Trail, and many other outdoor activities, including golfing, biking, and hiking.  The thriving Historic City Market in downtown Roanoke and the Daleville Town Center and Performance Pavilion also host farmers markets, community and cultural events, and festivals throughout the year.

The VCCS Shared Services Center is an innovation strategy to advance the priority of student success, reduce the administrative burden on individual colleges, consolidate transaction-based functions, create economies of scale, and improve backroom process efficiency. This work allows the VCCS to better focus resources on the students – helping them start their educational journeys, persist, and succeed.

Reporting to the Payroll Operations Supervisor, the position provides entry-level technical service and support in one or more functional areas of payroll and human resource management. This position will work cross-functionally within the department to support the payroll process through identified policies and procedures and will remain informed on all payroll projects and updates as directed by the Payroll Manager or Supervisor and Department of Accounts.

• Basic math, professional phone and email etiquette, and standard business communications
• Computer systems, HRIS systems, and Microsoft Office programs
• Basic understanding of payroll and human resource principles

• Retrieving and manipulating data via online access in database files through various software applications.
• Analytical and critical thinking.
• Strong verbal communication, writing, and proofreading/editing.
• Strong customer service.
• Computer expertise with knowledge of Microsoft Office applications, especially Excel.
• Excellent attention to detail.
• Excellent mathematical aptitude and numerical skills.

• Ability to organize and manage workflow to ensure payroll tasks are processed accurately and timely.
• Ability to deal sensitively with confidential information.
• Ability to work independently as well as a team member.
• Ability to work flexible hours as needed.
• Ability to work in a fast-paced environment with multiple customers and priorities.
• Ability to work effectively with a wide range of constituencies.

• Willingness and ability to be flexible and to grow professionally as the position changes.
• Practices ethical behavior and demonstrates and supports the SSC values and mission.
• Remains optimistic and supportive of established procedures while looking for process improvements and efficiencies.

• Previous experience handling multiple administrative tasks/assignments at one time
• Customer service experience
• Functional knowledge of Human Resource Information Systems
• Experience with MS Office, especially Excel
• Experience handling and reporting large volumes of data with accuracy

• Experience with Peoplesoft/Oracle systems
• Experience with financial and/or payroll reconciliation processes
• Knowledge of Process Improvement Techniques
• Adobe Acrobat Pro skills
• Shared services or call center experience
• Experience in higher education and/or state government