Program Operations Manager

Title: Program Operations Manager

State Role Title: Prog Admin Manager III

Hiring Range: $97,410 - 127,169

Pay Band: 6

Agency: Dept of Med Assistance Svcs

Location: Dept of Medical Asst Services

Agency Website: www.dmas.virginia.gov

Recruitment Type: General Public - G

Job Duties

The Department of Medical Assistance Services (DMAS) is excited to offer a competitive opportunity to serve as a Program Operations Manager. The selected competitive candidate will provide exceptional delivery of services to the agency’s Eligibility and Enrollment Services Division.

This position is responsible for oversight of the Cover Virginia Contract administration by providing daily monitoring of the contractor's performance deliverables according to the current contract.

Oversight and/or collaboration with Quality units, Call center, the Cover Virginia Incarcerated Unit (CVIU), Central Processing Unit (CPU) eligibility team and Department of Medical Assistance Services (DMAS) Advance Resolution Center (ARC) unit.

Review of statistical data and reports for accuracy and compliance. Makes recommendations for improvements in processes and/or sanctions for non-compliance areas.

Development and implementation of quality control programs and training as deemed necessary. Implementation of required changes and/or updates to policies and procedures.

Performs the responsibilities required as the Contract administrator for the Cover Virginia contract.

Provides leadership and guidance to assigned staff and coworkers to ensure continuity of operations.

Located in beautiful Central Virginia, the Richmond area puts you just 2 hours from the Blue Ridge Mountains, Virginia Beach and Washington DC. To learn more about the Richmond, VA area visit: https://www.virginia.org

The Department of Medical Assistance Services (DMAS) is working to improve the health and well-being of Virginians through access to high quality health care coverage.

DMAS wants talented individuals who can align their experience with the mission of the agency and its core values – service, collaboration, trust, problem solving and adaptability.

At the Department of Medical Assistance Services (DMAS) we encourage and promote that you Come as you are | Become who you want to be | That is our promise.

Minimum Qualifications

Competitive candidates will meet these minimum qualifications:

Considerable knowledge of public and private healthcare programs, eligibility criteria, policy, procedures, and operations of the Family Access to Medical Insurance Security (FAMIS/FAMIS Plus)/Medicaid programs.

Project management experience to include development of project plans in excel or Microsoft Project.

Knowledge/Experience of program operations development/planning/implementation.

Considerable experience in training and quality assurance methodology and procedures.

Considerable experience in supervising professional staff.

Considerable contract management experience over large scale projects including writing contracts.

Considerable experience in call center operations and/or eligibility processing operations primarily in a leadership role.

Considerable experience in meeting deadlines.

Experience engaging with internal/external stakeholders.

Additional Considerations

Competitive candidates should meet these additional considerations:

Considerable knowledge of Health Insurance Marketplace (State Based Exchange) processes and procedures.

Extensive experience communicating effectively with diverse populations and conveyance of complex ideas both orally and in writing.

Considerable ability to work with a variety of software packages and output from mainframe systems, performing system readiness testing and documentation/analysis of expected and actual results.

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

The Virginia Department of Medical Assistance Services (DMAS) does not offer employment-based Sponsorship. Selected candidates will have their work authorization completed using the E‐Verify Program.

The Department of Medical Assistance Services (DMAS) is an Executive Branch agency that will adhere to all policies and procedures, to include the Commonwealth’s Department of Human Resource Management Policy 1.61 Teleworking.

This position requires the submission of a Statement of Economic Interest (financial disclosure).

This position requires a fingerprint based Criminal History Background Check, Education Checks if applicable, Work History Verification with references.

If you wish to apply for a job with the Department of Medical Assistance Services, an application and/or resume for employment must be submitted electronically through this website. Mailed, faxed, emailed, or hand-delivered applications/resumes will not be accepted. Consideration for an interview is based solely on the relevant information presented in the state application and/or resume submitted before the closing date.

Applications and/or resumes should include relevant work history which indicates your qualifications for this position.

The Department of Medical Assistance Services practices fair and equal employment opportunity to all employees and applicants in accordance with applicable laws and regulations. It is our policy to prohibit discrimination on the basis of race, sex, color, national origin, religion, sexual orientation, gender identity, age, veteran status, political affiliation, genetics, or disability in the recruitment, selection, and hiring of its workforce.

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth's Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link: https://www.dars.virginia.gov/drs/cpid/PWContact.aspx or call DARS at 800-552-5019, or DBVI at 800-622-2155

The Department of Medical Assistance Services is a V3 certified state agency that provides hiring preference to veterans and members of the reserves and/or National Guard in support of executive order 29, (2010). If you are a Veteran or Spouse of a Veteran or Active Military Member, DMAS encourages you to apply and respond accordingly on your state application.

Contact Information

Name: DMAS Talent Acquisition

Phone: (804)-225-4407

Email: askhcdtalentacq@dmas.virginia.gov

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.