Program Support Assistant

Title: Program Support Assistant

VP Area: Provost - UMW

Department: Center for Int'l Education

Campus Location: Main Campus

Advertised Range: $21.72/per hour

Job Summary/Basic Functions

Join the University of Mary Washington's Center for International Education (CIE) as a Program Support Assistant and play a key role in connecting students to global opportunities. In this dynamic position, you’ll support international student services and study abroad programs by coordinating logistics, managing applications and records, assisting with student billing and insurance, and helping plan arrivals for students from around the world.

You’ll also contribute to exciting campus events like orientations, fairs, and outreach initiatives, making a direct impact on student engagement and success. This role is perfect for someone who is organized, detail-oriented, and passionate about supporting a diverse, global community while ensuring smooth operations and compliance with university and federal standards.

This wage position is essential for sustaining the CIE’s capacity to serve both incoming international students and scholars and outgoing education abroad participants, ensuring compliance with institutional policies and federal regulations.

Required KSAs/Competencies/Qualifications

• Knowledge of higher education systems and university policies
  
• Cross-cultural awareness and cultural sensitivity
  
• Data management and reporting skills
  
• Strong written and verbal communication skills
  
• Excellent organizational and multitasking abilities
  
• Strong customer service skills
  
• Technical proficiency (e.g., Microsoft Office, Google Workspace, databases)
  
• Effective problem-solving skills
  
• Strong attention to detail
  
• Strong time management skills
  
• Ability to collaborate and work effectively as part of a team
  

Required Experience:

• Prior experience in a college/university setting
  
• Experience with office administration

Additional Considerations:

• Completion of a college degree

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position. To be considered for this position a state application must be received through the online employment system at https://jobs.umw.edu/. Mailed, emailed, faxed, or hand-delivered applications or resumes will not be accepted.

Excluding current UMW employees, selected candidate(s) must successfully pass a criminal history background check. Employment verification will be conducted to include current/previous supervisory employment reference checks. 

Other financial, credit, driving, background checks or completion of Statement of Economic Interests may be required for certain positions. For more information, please visit http://ethics.dls.virginia.gov/.

The University of Mary Washington adheres to the principle of equal opportunity. The University does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, parental status (including pregnancy), national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors in recruiting, admitting, enrolling students or hiring and promoting faculty and staff members. Complaints of discrimination should be directed to the EEO officer of the University.

UMW Values Veterans: UMW is a proud member of the Commonwealth of Virginia Values Veterans (V3) Program, authorized under the Code of Virginia (§2.2-2001.2). We are committed to recruiting, hiring, and retaining qualified Veterans and their spouses. Veterans who are hired into state positions may be eligible for additional leave accruals based on their total years of service in the military, National Guard or Reserve. For more information please visit: https://www.dhrm.virginia.gov/employeebenefits.

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process (AHP). To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly Certificate of Disability or COD) provided by the Department for Aging & Rehabilitative Services (DARS) or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.