Program Support Tech

Title: Program Support Tech

State Role Title: Administrative and Office Specialist III

Hiring Range: $35,886 - $43,481

Pay Band: 3

Agency: Virginia Department of Health

Location: VDH-Central Office

Agency Website: vdh.virginia.gov

Recruitment Type: General Public - G

Job Duties

*This is a restricted position which is solely funded by a Federal Grant ending May 31, 2029. The availability of funding is scheduled for review annually thereafter. Employment is contingent on the continued availability of grant or non-general funds.

“The Virginia Department of Health (VDH) is dedicated to protecting and promoting the health of Virginians. The VDH is made up of a statewide Central Office in Richmond and 33 local health districts.

Independently performs technical office tasks in support of a single program area regularly requiring application of policy and procedures. Characteristic activities: Serves as contact and information resource for one or more programs, may perform eligibility determinations for all services available in health programs; serves as lead worker to direct, advise and train others; designs and directs workflow processes; researches and processes claims; collects data and prepares reports on program activities. May provide performance input regarding staff, to appropriate supervisor.

The Virginia Department of Health offers 12 paid holidays, medical, dental, vision and life insurance, retirement plans (including 401a Cash Match and 457 Deferred Compensation Plan) as well as sick, family/personal, and annual leave.”

Minimum Qualifications

Knowledge of medical office procedures, computer and software technology, medical terminology, use of policies & procedures and customer service;

Strong interpersonal and communication skills, orally and written;

Strong organizational skills and experience with software applications and Microsoft Office products (i.e. WORD, EXCEL, and database entry) and general office equipment (copier, fax, calculator);

Ability and experience with setting up and maintaining files & manuals

Ability to maintain confidentiality.

Ability to follow and apply established procedures and applicable policies

Additional Considerations

Medical and/or business office work experience
Coursework in Medical Terminology

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

Employment is contingent upon satisfactory results of a state and federal criminal history background check and the Department of Social Service’s Child Abuse and Neglect Central Registry check, U.S. HHSIG Exclusion List check, employment reference check and E-Verify. Other financial, credit, driving, background checks or completion of Statement of

Economic Interests may be required for certain positions. VDH accepts only on-line applications. Faxed, mailed, or e-mailed applications will not be considered. Applications are accepted until 11:55 p.m. on the job closing date. Applications and/or resumes should include relevant work history which indicates your qualifications for this position.

It is the policy of the Commonwealth and VDH that all aspects of human resource management be conducted without regard to race (or traits historically associated with race including hair texture, hair type, and protective hairstyles such as braids, locks, and twists); sex; color; national origin; religion; sexual orientation; gender identity or expression; age; veteran status; political affiliation; disability; genetic information; and pregnancy, childbirth, or related medical conditions.

VDH employees have a shared Code of Ethics, which can be found in the bottom banner of our website: www.vdh.virginia.gov. If you have been affected by DHRM Policy 1.30 layoff and possess a valid Interagency Placement Screening Form (Yellow Card) or a Preferential Hiring Form (Blue Card), you must submit the card before the closing date for this position. The Card may be submitted with the state application as an attachment.

As a V3 (Virginia Values Veterans) employer VDH Welcomes Veterans to apply!

Supplemental Questions: You may be required to respond to position-specific questions at the end of this application. This information will help us evaluate your credentials and qualifications for the job. Failure to respond to any questions may disqualify you from further consideration.

Contact Information

Name: Human Resources

Phone: 804-864-7000

Email: N/A

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.