Program Support Technician

Title: Program Support Technician

State Role Title: Admin and Office Spec III

Hiring Range: $42,000 - $55,000

Pay Band: 3

Agency: Virginia Department of Health

Location: CHICKAHOMINY HQ

Agency Website: www.vdh.virginia.gov

Recruitment Type: General Public - G

Job Duties

Join the Virginia Department of Health efforts in becoming the healthiest state in the nation. VDH, Chickahominy Health District has the perfect employment opportunity just for you! The Chickahominy Health District is a 4-county district of health departments covering Hanover, Goochland, New Kent and Charles City. The District serves the citizens of these localities preventing illness, promoting healthy lifestyles, and protecting the environment. As part of VDH, this position is a full-time state position with benefits including health insurance and retirement.

We are currently seeking an administrative Program Support Technician with a home base in Hanover County who will be responsible for providing professional and courteous service to our walk-in customers and responding to the public's inquiries over the phone. The Program Support Tech serves as contact and information resource for the admin and clinical teams; serves as lead worker to direct, advise and train others; designs and directs workflow processes; researches and processes claims; collects data and prepares reports on program activities. May provide performance input regarding staff to appropriate supervisor.

This position will be responsible for traveling and working as necessary within reason, throughout the 4-county district, based on business need. A valid State Driver's license is required to operate a state vehicle or if operating a personal vehicle while conducting business on behalf of the agency. Required travel within the district with an agency vehicle when available or a personal vehicle (mileage reimbursement eligible) may be required.

The Virginia Department of Health offers 12 paid holidays, medical, dental, vision and life insurance, retirement plans (including 401a Cash Match and 457 Deferred Compensation Plan) as well as sick, family/personal, and annual leave.

Minimum Qualifications

• Knowledge of office procedures, computer and software technology, use of policies & procedures and customer service
• Strong interpersonal and communication skills, orally and written
• Strong organizational skills and experience with software applications and Microsoft Office products (i.e. WORD, EXCEL, and database entry) and general office equipment (copier, fax, calculator)
• Ability and experience with setting up and maintaining files & manuals
• Ability to maintain confidentiality
• Ability to follow and apply established procedures and applicable policies

Additional Considerations

• Virginia Notary Commission
• Experience with Virginia State Policies and Procedures
• Experience with Web F&A Application

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

VDH accepts only on-line applications. Faxed, mailed, or e-mailed applications will not be considered. Applications are accepted until 11:55 p.m. on the job closing date. Applications and/or resumes should include relevant work history which indicates your qualifications for this position. Supplemental questions are encouraged to be answered in a comprehensive manner and reference any pertinent knowledge, skills, and abilities as well as any previous experience that relates to the position.

Employment is contingent upon satisfactory results of a state and federal criminal history background check and the Department of Social Service’s Child Abuse and Neglect Central Registry check, U.S. HHSIG Exclusion List check, employment reference check and E-Verify. Other financial, credit, driving, background checks or completion of Statement of Economic Interests may be required for certain positions.

It is the policy of the Commonwealth and VDH that all aspects of human resource management be conducted without regard to race (or traits historically associated with race including hair texture, hair type, and protective hairstyles such as braids, locks, and twists); sex; color; national origin; religion; sexual orientation; gender identity or expression; age; veteran status; political affiliation; disability; genetic information; and pregnancy, childbirth, or related medical conditions. VDH employees have a shared Code of Ethics, which can be found in the bottom banner of our website: www.vdh.virginia.gov.

If you have been affected by DHRM Policy 1.30 layoff and possess a valid Interagency Placement Screening Form (Yellow Card) or a Preferential Hiring Form (Blue Card), you must submit the card before the closing date for this position. The Card may be submitted with the state application as an attachment.

As a V3 (Virginia Values Veterans) employer VDH Welcomes Veterans to apply!

Contact Information

Name: Karri Markle

Phone: 804-365-4336

Email: karri.markle@vdh.virginia.gov

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.