Retail Trainer

Title: Retail Trainer

Position: 70602

Location: Mechanicsville, VA

Salary: $54,500-$70,800

Exemption Status: Exempt

This position is located on site in Mechanicsville, VA and not a remote position.

Our Mission

To strengthen the Commonwealth through public safety, education and revenue derived from the responsible regulation and sale of alcoholic beverages.

Our Vision

To bring good spirits and excellent service to Virginia.

Our Values

Accountability—Service—Integrity—Performance Excellence

Join a team of Virginia’s Top Shelf Talent!

Under the general direction of the Human Resources Learning and Development Manager, the Retail Trainer provides appropriate, high quality and cost beneficial training and development services to Retail Operations/Virginia ABC in order to enhance and develop employee skills and knowledge to meet the business goals of the Authority.

Facilitation of learning/development for in-store trainers and other classified retail employees:

• Partner with retail leadership (zone, regional, store managers and in-store trainers) to provide operations training to new and existing classified employees.
• Implement professional development initiatives when appropriate as business needs require.
• Work with district managers (DMs) and in-store trainers (ISTs) to develop sales effectiveness techniques and product knowledge training.
• Conduct on-the-job product knowledge and customer experience training for new hires and/or newly promoted employees.
• Partner with DMs/sales managers (SMs) in the development and deployment of learning and development strategies including new and re-launched programs.

Curriculum Planning and Analysis

• Present and implement initiatives for all levels of retail store operations.
• Coach ISTs on best practices and proven methods to upsell products and on customer care.
• Work with Retail Operations leaders to identify organizational learning needs.
• Deliver quality documentation and curriculum recommendations including those with aggressive timelines.

Evaluate the Effectiveness of the learning and initiatives

• Conduct post-training follow-up assessments to evaluate the efficiency of training and modify as required.
• Report to the Learning and Development Manager any performance issues observed for recommendations.

Minimum Qualifications

• Valid driver’s license and the ability to travel statewide up to 70% of the time. All travel will originate from Virginia ABC Authority Headquarters, Mechanicsville, VA.
• Professional experience in the training or adult education field.
• Individual contributors delivering, improving and managing the design and implementation of projects and processes.
• Knowledge of on-the-job/one-on-one instructional methodologies and processes for effective field training and project management methods for trainers
• Platform skills; visual, oral and written communication skills; questioning and listening skills, timely delivery of services, training development skills, excellent time management skills. Experience with Microsoft SharePoint.
• Research subject matter; leadership skills to produce results and make decisions, to plan and execute, effectively communicate results, work independently.
• Utilize a variety of methods, including but not limited to, in-person, telephone consultations, webinar, video and other contemporary methods to deliver training, coach and provide support across retail operations.
• Strong analytical and problem-solving skills.
• Develop keen business acumen of Virginia ABC Retail Operations
• Demonstrate strong listening, interpersonal, written and communication skills
• Prioritize and direct multiple activities and IST training program plans
• Develop and maintain effective cross-functional relationships
• Demonstrated computer proficiency (i.e. Excel, Word, PowerPoint,)
• Ability to learn retail technical applications quickly (i.e. POS system)
• Ability to work independently and collaboratively with minimal supervision
• Ability manage multiple projects/tasks and effectively meet deadlines
• Flexibility to work across multiple job sites
• Maintain a fast work pace with strong time management/organizational skills
• Lead by example to exemplify professionalism and a high performance culture
• Maintain confidentiality when collaborating with leadership regarding employee issues
• Represent Virginia ABC values, mission and professionalism at all times

Preferred Qualifications

• Degree in adult education or a related field or relevant experience
• Certification (ATD) in Leadership Programs

We offer:

• Excellent work/life balance
• Paid Time Off (PTO) earned every two weeks worked and 14 paid holidays
• Affordable healthcare with employer contributions
• Virginia Retirement System (VRS) benefits
• College Tuition Reimbursement program

Virginia ABC employees are covered under the Commonwealth’s benefits package and VRS. However, authority employees are exempt from the Virginia Personnel Act and the Virginia Public Procurement Act.

The Virginia Alcoholic Beverage Control Authority does not provide sponsorship. We are an equal opportunity employer without regard to sex, race, color, religion, national origin, age, sexual orientation, political affiliation, veteran status or disability. AmeriCorps, Peace Corps, and other national service alumni are encouraged to apply. ABC will provide, if requested, reasonable accommodation to applicants in need of accommodation in order to provide access to the application and/or interview process. The selected candidate must pass a criminal background check.

VA ABC is a Military-Friendly Employer, is V3 Certified, and embraces Diversity, Equity, and Inclusion

For full consideration, all applicants must fully complete all sections of the online application. A resume will not substitute for an incomplete application.

Applicants have rights under Federal Employment Laws: Family and Medical Leave Act (FMLA) Know Your Rights Poster ; and Employee Polygraph Protection Act (EPPA)
We are an equal opportunity employer without regard to sex, race, color, religion, national origin, age, sexual orientation, political affiliation, veteran status, or disability. AmeriCorps, Peace Corps, and other national service alumni are encouraged to apply.

ABC will provide, if requested, reasonable accommodation to applicants in need of accommodation in order to provide access to the application and/or interview process.

All employment offers are contingent upon compliance with Form I-9 completion timeliness and confirmation of employment authorization by E-Verify and criminal history record checks are required prior to employment.

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their Certificate of Disability (COD) provided by a Certified Rehabilitation Counselor within the Department for Aging & Rehabilitative Services (DARS). Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS to get their Certificate of Disability. If you need to get a Certificate of Disability, use this link: DARS or call DARS at 800- 552-5019