Ryan White Non-Medical Case Manager, School of Medicine/Department of Pediatrics

Position Summary:

NMCMs have as their objective to provide coordination, guidance, and assistance in improving access to and retention of needed medical and support services to mitigate and eliminate barriers to HIV care services. The NMCM is responsible for all eligibility determination activities, enrollment/re-enrollment in RW, and assistance in determining eligibility for other benefits. The NMCM is responsible for performing an assessment of the client’s need for Medical Case Management (MCM) as part of the intake/eligibility determination process.

Core Responsibilities:

• Screen for initial eligibility for the Ryan White grant program and annual renewals
• Client Assessment and Enrollment into grant-funded services
• Assist clients with referrals and service needs to internal and external community members.
• Development of comprehensive, individualized service plans
• Collect data and enter into CAREWare data system in accordance with the time frame as stated in the CAREWare Data System Policies and Procedures as set forth by the Data Manager
• Participate as required in Quality Management and Quality Improvement activities

Minimum Hiring Standards:

• 3 years of Case Management experience in healthcare delivery system
• Knowledge of Medicare, Medicaid, and other state or federal funded assistant programs for eligible individuals
• Knowledge of HIPAA and ability to implement privacy and confidentiality practices
• Excellent customer service and interpersonal skills
• Excellent time management and organizational skills
• Ability to demonstrate superior teamwork behaviors
• Ability to work independently
• Proficient in MS Office and data entry programs
• Sensitive to confidential health information and HIV/AIDS related issues and controversies
• Outstanding communication skills, oral and written
• Cultural competency in working with a diverse population

Preferred Qualifications:

• Knowledge and Experience with the Ryan White grant program

UNIVERSITY JOB CODE: HS, Case Manager 1 or 2 (21111 or 21112)

ORP Eligible: No

This is a restricted position with no set end date; continued employment is dependent upon project need, availability of funding, and performance.

This position is open until filled.

Virginia Commonwealth University (VCU) School of Medicine is a premier academic medical center located in the heart of Richmond. Accounting for almost half of VCU’s sponsored research, the School of Medicine is internationally recognized for patient care and education. All full-time university staff are eligible for our generous benefits package that includes choices for health, vision, and dental coverage, life-insurance, short and long-term disability coverage, retirement planning, tax-deferred annuity and cash match programs, flexible spending accounts, tuition benefits, significant paid-time off, 12 paid holidays, and more. Explore our benefits further here: https://hr.vcu.edu/current-employees/benefits/university-and-academic-professional-benefits/

Virginia Commonwealth University is an equal opportunity, affirmative action university providing access to education and employment without regard to race, color, religion, national origin, age, sex, political affiliation, veteran status, genetic information, sexual orientation, gender identity, gender expression, or disability.

The School of Medicine continuously strives for our workplace and learning environment to reflect the demographic and social milieu of the communities we serve. All qualified applicants are encouraged to apply.