Senior Tech Squad Support Technician

Advertising Summary: The Media Support Services Team invites applicants for an exciting opportunity as a Senior Tech Squad Support Technician!

Unit: Technology Services

Department: Academic Technologies

Department Summary: Virginia Commonwealth University (VCU) Technology Services is a central IT organization supporting the academic, research, and administrative missions of the university. Technology Services provides scalable, secure, and innovative technology solutions to all VCU units.

Duties & Responsibilities:

Provide frontline support and assist Media Support Services with maintenance of classroom AV and PC instructional technology as directed, and confirm subsequent system functionality; provide technical advice; and provide end user training. Offices located on VCU’s Academic and Medical Campus.

Minimum Qualifications

• Engage regularly with end users to provide training and support.
• Coordinate efforts between departments.
• Must have the ability to work on various projects at any one time, solve problems as they come up and complete an assigned task on time.
• Must be a self-motivated worker capable of working independently to complete tasks efficiently – without supervision.
• Occasionally will be required to pick up equipment that can weigh up to 25 lbs. 
• Must be detail oriented and organized.
• Must have a working knowledge of common software applications for word processing and spreadsheets.
• Must have good interpersonal skills, demonstrated ability to work with people. • Must have demonstrated ability to communicate clearly both orally and in writing.
• Additional duties as assigned.
• Demonstrated ability to work in and foster an environment of respect, professionalism and civility with a population of faculty, staff, and students from all backgrounds and experiences, or a commitment to do so as a staff member at VCU.

Preferred Qualifications

• Preferred experience installing and troubleshooting Professional AV systems.
• Must have the ability to identify and troubleshoot functionality and signal path issues in multimedia AV systems.

Salary Range: 

Benefits: All full-time university staff are eligible for VCU’s robust benefits package that includes comprehensive health benefits, paid annual and holiday leave, generous tuition benefits, retirement planning and savings options, tax-deferred annuity and cash match programs, employee discounts, well-being resources, abundant opportunities for career development and advancement, and more.

FLSA Exemption Status: Non-Exempt

Hours per Week: $17.50

Restricted Position: No

Flexible Work Arrangement: no, fully onsite

Contact Information:
Contact Name: Mary Teller
Contact Email: mkteller@vcu.edu