Service Asset & Configuration Management (SACM) Lead

Title: Service Asset & Configuration Management (SACM) Lead

State Role Title: Information Technology Specialist III

Hiring Range: $80,000 - $90,000

Pay Band: 6

Agency: VA Information Tech Agency

Location: Richmond, Virginia 

Agency Website: vita.virginia.gov

Recruitment Type: General Public - G

Job Duties

The Virginia Information Technologies Agency (VITA) is seeking a Service Asset & Configuration Management (SACM) Lead. The SACM provides oversight of the SACM process for the Commonwealth of Virginia. This is a Process Ownership role covering all aspects of the Service Asset and Configuration Management Practice.

The SACM analyst is responsible for working with customers, service owners, suppliers, and the MSI Process Owner in overseeing Service Asset and Configuration Management activities performed by VITA and its suppliers.

Responsibilities include:

• Developing and communicating the SACM vision, importance, value, and process activities.
  
• Ensuring assignment of appropriate resources from stakeholders and their participation in scheduled activities that will support SACM on an ongoing basis.
  
• Ensuring proper design, production, and maintenance of the CMDB and other supporting databases or E-bonded resources.
  
• Ensuring that monitoring tools are in place to gather baseline and ongoing data that is useful to SACM.
  
• Evaluating analyzed data, reviewing information and trends to ensure services are meeting agreed service levels and operating level agreements.
  
• Working with appropriate stakeholders to identify and prioritize improvement opportunities, and improvement plans. Sources of improvements may include critical deliverables and other reports from suppliers.
  
• Ensuring all aspects of SACM process activities are appropriately supported, integrated, and carried out in a manner that achieves improvement objectives.
  
• Monitor Software assets to include license provisioning, renewal, and assignment, and auditing for compliance.
  
• Define Hardware assets, key attributes, relationship, and audit compliance.
  
• Periodically conducting maturity assessments against process activities to demonstrate areas of improvement or concern (bi-annual).
  
• Review business trends and changed priorities that may impact services.
  
• Measuring and identifying the value created by SACM improvements.
  

Minimum Qualifications

Familiar with agile development and performance monitoring.

Familiar with Hardware, Software, and documentation assets and accountability.

Working knowledge and experience with ServiceNow or equivalent ITSM product.

Excellent technical awareness and understanding of technology and process for managing configuration management system (CMS) or configuration management database (CMDB) activities.

Knowledgeable on Root Cause analysis techniques.

Understands best practices in service management including contract and vendor management in an outsourcing or shared service environment.

Proven ability to manage delivery of services to negotiated Service Level Agreements (internal and external).

Analytical skills to understand various Critical Success Factors (CSF) and Key Performance Indicators (KPIs).

Skilled in oral and written communication as it pertains to interpreting technical information and business needs.

Demonstrated ability to work with all levels of management, customers, and vendors to resolve problems.

Proven ability to manage projects using project management methodology, interpret complex information and provide informed analyses.

Ability to create technical/complex workflows.

Understanding of outsourcing contracts and the service delivery management implications.

Experience with enterprise software licensing and compliance.

Additional Considerations

Advanced ITIL certification.

CHAMP Certification.

CSAM Certification.

Able to work in a fast-paced environment and to be flexible to adapt to changing direction and priorities.

Special Instructions

This position is posted Open Until Filled. The position may close after five (5) consecutive workdays when a suitable pool of applicants has been received.

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

This position is eligible for one (1) day telework.

Applicants must consent to a fingerprint background check.

State applications and/or resumes will only be accepted as submitted online by 11:55 p.m. on the closing date through the state applicant tracking system. We will not accept applications, resumes, cover letters, etc. in any other format. Please refer to “Your Application” in your PageUp account to check the status of your application for this position. The decision to interview an applicant is based on the information provided in the application and/or resume.

Reasonable accommodations are available to persons with disabilities during the application and/or interview processes per the Americans with Disabilities Act.

VITA is a “Virginia Values Veterans” (V3) official certified state agency that provides hiring preference to Veterans and Members of the Virginia National Guard in support of Executive Order 29, (2010). If you are a Veteran or Virginia National Guard Member, we encourage you to apply and receive preference in the hiring process. AmeriCorps, Peace Corps and other national service alumni also are encouraged to apply.

Contact Information

Name: VITA Human Resources

Email: VITAhr@vita.virginia.gov

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.