Software Applications Support Manager

Title: Software Applications Support Manager

Agency: Southside Va Community College

Location: Brunswick - 025

FLSA: Nonexempt

Hiring Range: Minimum $56051, commensurate with experience and education

Full Time or Part Time: Full Time

Additional Detail

Job Description:

Thank you for considering employment with Southside Virginia Community College (SVCC). We are committed to attracting and retaining a workforce that contributes to our continued recognition as a Great College to Work For by the Chronicle of Higher Education—an honor we have received for 12 years, including placement on the Honor Roll for seven of those years. Dedicated to academic excellence, SVCC offers a wide range of occupational, technical, and university-transfer programs designed to meet the diverse needs of our students. We are committed to providing a world-class education within a supportive, caring, and student-centered environment, and we strive to ensure equal educational opportunity for all.

Founded in 1970, SVCC is one of 23 institutions within the Virginia Community College System. We are a comprehensive, public, two-year college serving approximately 183,000 residents across the counties of Brunswick, Charlotte, Cumberland, Greensville, Lunenburg, Mecklenburg, Nottoway, Prince Edward, and parts of Buckingham and Halifax, as well as the city of Emporia. Our service region—the largest in the state—covers roughly 4,200 square miles. The college maintains an Extension Campus in Keysville, VA, along with five Educational Centers distributed throughout the region. SVCC is accredited by the Commission on Colleges of the Southern Association of Colleges and Schools to award associate degrees.

SVCC is located in a scenic rural setting characterized by rolling hills, pine and hardwood forests, and expansive farmland. The area offers convenient access to several nearby metropolitan centers, including Richmond, Virginia—the state capital—as well as Raleigh, North Carolina, and Lynchburg, Virginia. Known for its natural beauty, the region features two renowned lakes, Lake Gaston and Kerr Lake, along with numerous state and national parks that provide ample opportunities for recreation, such as fishing, boating, water skiing, jet skiing, hiking, horseback riding, picnicking, and relaxation. In addition to outdoor activities, the area supports a variety of sports, including baseball, softball, and soccer, as well as several beautiful golf courses. Cultural offerings abound, with local theaters and arts councils presenting concerts, plays, and live entertainment. The community also hosts a wide range of festivals throughout the year.

Interested in becoming a member of a great team at Southside Virginia Community College? Join us as our next Software Applications Support Manager and become a vital force behind the technology that drives student success, supports faculty innovation, and strengthens institutional excellence.

Southside Virginia Community College is seeking a Software Applications Support Manager. The successful candidate will serve as the college’s Software Applications Support Manager. This position reports to the Chief Information Officer. Thre work Location is either Keysville, VA / Alberta, VA -home campus with consideration of the chosen candidate's preference


Core Responsibilities include:

• Provide leadership to staff through clear expectations, ongoing feedback, skills development, and performance evaluations in accordance with established planning systems and deadlines
• Safety issues are reviewed and communicated to assure a safe and healthy workplace
• Provide backup to support staff as needed
• Represent SVCC in VCCS meetings, workgroups, and teleconferences; disseminate relevant information to college stakeholders.
• Lead application support staff and coordinate interdepartmental collaboration to ensure smooth and efficient use of enterprise systems
• Develop business processes, verify outcome, and document
• Provide functional support to Admissions and Records Office
• Input and maintain values of semester and/or annual table maintenance upkeep in SIS by input other table setup as needed; verify setup, test and document; run necessary processes to close out semester in SIS; run mass term activation and discontinuation before registration begins; and responsible for NSC reporting.
• Provide functional support to Workforce Development Office by Input calendars and provide business process guidance. Responsible for assisting with troubleshooting any problems that may arise on the academic network, assisting with applying patches and/or upgrades to server(s) in the academic environment, assisting in the preparation, and assisting with evaluating the procedural manuals
• Ensure data integrity through testing, queries, and reporting. Develop and modify reports using SQL, SAS, SQR, and BI Publisher. Support Communication Generation processes including letters, checklists, and HPT messages
• Participate in testing of patches and fixes that are released
• Develop queries and reports to end user specifications by using SQL, SAS, SQR, PeopleSoft Query and BI Publisher. Modify current SQR reports if needed
• Create Communication Generation Letters, Checklists, Comments, and the HPT Message Center
• Act as customer liaison for the college
• Coordinate and deliver end-user training and functional support for college-wide software applications
• Manage and provide Tier I/II help desk support for Enterprise Applications. Assist students and staff with troubleshooting and access issues across platforms such as SIS, HRMS, AIS, Navigate, and others
• Maintain pages on college’s website for MySVCC helpdesk and other required pages
• Provide workarounds for end users until permanent solutions can be found
• Manage multiple EMPLIDs using VCCS tools, coordinate with partner colleges for resolution, and actively participate in the statewide EMPLID workgroup
• Serve as security officer for SVCC and VCCS applications. Manage user access, document security roles, perform scheduled audits, and coordinate with eVA and system administrators as needed
• Responsible for legal compliance, system performance, long-range planning, process documentation, internal auditing, and budgeting
• Support enterprise application maintenance, including software upgrades, patches, and testing. Collaborate with network staff and stay updated on VCCS requirements
• Ensures data integrity and security by coordinating tests and running reports

• Requires extensive working knowledge of application analysis and programming techniques
• Knowledge of high-level programming languages, databases, and development tools (especially in SQL, and PeopleSoft People Tools)
• Advanced knowledge of personal computers, operating systems, and desktop computer applications including Microsoft and Google product suites and VCCS Enterprise Applications
• Ability to analyze complex business processes, interpret users' needs, and evaluate alternative solutions
• Ability to understand program coding and logically apply it
• Ability to develop complex computer applications to meet functional requirements of business processes (preferably in PeopleSoft student administration)
• Ability to troubleshoot and debug complex programs quickly
• Ability to handle multiple, complex programs simultaneously while meeting day-to-day needs and periodic deadlines
• Ability to work independently without direct supervision
• Ability to provide periodic updates and progress reports to supervisor in written and oral formats for yourself and subordinates assigned who report to you
• Ability to provide leadership and training to less experienced personnel
• Ability to communicate effectively at a technical and also end-user level both orally and in writing
• Ability to develop procedures and written documentation for complex information systems
• Knowledge of LANs and TCP/IP
• Requires considerable experience and training in working with Enterprise software and cloud solutions
• Requires experience in supervision and the ability to train staff

• Associate’s degree in Information Technology or related field
• Completion of post-secondary coursework in computer science, information management or a related discipline is highly preferred.
• Career Readiness Certificate
• Knowledge of business processes and administrative functions in a large educational environment preferred
• Considerable Community College work experience preferred