Student Support Specialist

  • https://jobs.vccs.edu/postings/86886
  • Danville, Virginia, United States
  • FINANCL AID OFFICER (Danville)
  • Danville Community College
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Title: Student Support Specialist

Agency: Danville Community College

Location: Danville - 590

FLSA: Nonexempt

Hiring Range: $17 - $20 per hour

Full Time or Part Time: Part Time

Additional Detail


Job Description:

Danville Community College developed from two institutions, Danville Technical Institute and the Danville Division of Virginia Polytechnic Institute opened in 1936 as Danville Textile School, becoming Danville Technical Institute just after World War II. The Danville Division of Virginia Polytechnic Institute first began as an engineering division in 1946, and was later expanded to include the first two years of course work for all engineering, business administration, liberal arts, and science majors. Beginning in the summer of 1966, all programs taught by Danville Technical Institute were brought under the Virginia Department of Community Colleges. Effective July 1, 1968, the Danville Division of Virginia Polytechnic Institute merged with the existing community college providing the comprehensive programs now offered.

Under the general direction and supervision of the Financial Aid Director and School Certifying Official, performs a variety of duties associated with the processing of state, federal, institutional, and local financial aid programs. Assist students in completing the FAFSA application, Federal Student Loan applications, Veteran certifications, and SAP appeals. Ensures that the front desk has coverage at all times. Provide high quality customer service to all internal and external constituencies. Provide support to maintain office structure and continual workflow.
Minimum Qualifications:

  • Knowledge of Federal and State financial aid programs and regulations.
  • Knowledge of financial aid processing, verification, and data conflict resolution.
  • Knowledge of Veteran benefits and certification requirements.
  • Ability to problem solve, organize data, and pay close attention to details.
  • Ability to handle multiple tasks and meet deadlines.
  • Ability to communicate effectively, both written and orally.
  • Ability to work independently and as a team.
  • Ability to learn new technology and adapt to a frequent change in processes.
Additional Considerations:

  • Work experience in higher education areas such as financial aid and/or veteran services.
  • Experience using tools such as EAB Navigate, PeopleSoft SIS, and Canvas.
  • Experience working with a variety of students and community members.

 

Each agency within the Commonwealth of Virginia is dedicated to recruiting, supporting, and maintaining a competent and diverse work force. Equal Opportunity Employer

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