IT Helpdesk Engineer (Onsite) 

Title: IT Helpdesk Engineer (Onsite) 

State Role Title: Systems Engineer I

Hiring Range: $58,000 - $69,000

Pay Band: UG

Agency: Virginia College Savings Plan

Location: ARBORETUM NORTH CHESTERFIELD

Agency Website: www.virginia529.com

Recruitment Type: General Public - G

In this position you will:

• Help employees with PC, printer, network, hardware, installation, and maintenance services
• Troubleshoot and resolve technical problems reported to the IT Helpdesk ticketing system by employees working onsite and remotely
• Support new employee onboarding, provide requested equipment and maintain data in asset management system
• Track ticket resolution for department reporting
• Back up files, resolve backup failures, maintain tape storage and perform restore tests
• Assist with department projects including new system implementations and configuration

Successful candidates will have:

• Two+ years of experience in service desk support, system administration or networking
• An equivalent combination of education and experience may be considered
• Experience administering users in Microsoft Active Directory and Exchange Enterprises
• Experience troubleshooting a variety of technical tools including PCs, mobile devices, and telecommunication equipment
• Knowledge of desktop operating systems, servers and office applications
• Knowledge of information security best practices and standards
• Ability to communicate technical issues to diverse audiences with varying technical knowledge
• Ability to prioritize and manage multiple requests
• Knowledge of networking technologies including AD, server security, backup and recovery, and basic switching and routing
• Excellent customer service and relationship building skills

Benefits:

• Generous healthcare benefits with multiple plans to choose from
• Defined benefit and contribution retirement plans with cash match
• 12+ holidays
• Paid Time Off (PTO) - new employees with no prior state service earn 25 days/full year 
• Tuition reimbursement 
• Agency-paid continuing education
• 529 match program
• Relaxed work environment 

Work Environment:

This position will work onsite at our North Chesterfield, VA office five days a week until fully onboarded and then may transition to four days a week onsite. This role spends considerable time in a sitting, stationary position. Essential functions of the job include moving around the office to retrieve equipment files, operating a computer and phone, typing, keying, bend/crawl on hands and knees to install equipment and reach over head to install equipment. Must be able to lift up to 50 pounds unassisted and 70 pounds with assistance. Occasional nights and weekend work required. Minimal travel required. 

Special Instructions:

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

Contact Information:

Sheela Jones

hr@virginia529.com

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.