Ticket Office Associate

Position Responsibilities:

Ticket Office Assistants assist the full time ticket office staff in several key functions, including daily office procedures and game day functions. They assist with phone, window, and mail orders for all athletic ticketed events. They may work independently or as a member of a team. Ticket Office Assistants work under limited supervision, making complex decisions independently and referring unprecedented issues to an upper-level manager. They typically report directly to a supervisor.

- Sell tickets and manage and distribute will call
- Assist with all athletic ticketed events using Paciolan software
- Assist with game day ticketing
- Provide a high level of customer service to donors, ticket holders, and the general public
- Other duties as assigned

Required Qualifications:

- High School Graduate
- Must possess excellent customer service skills
- Ability to communicate effectively
- Knowledge of PC operations and software
- Ability to work well in a team environment
- Adherence to all applicable NCAA, conference, and institutional rules and regulations

Preferred Qualifications:

- Paciolan software experience or related ticket system preferred.

Job Specific Physical and Cognitive Requirements:


Light lifting; Standing; Sitting; Walking; Reaching; Bending; Repetitive Motion; Fast pace; Multiple stimuli; Intense customer interaction; Frequent change; Memory; Reasoning; Hearing; Reading; Analyzing; Logic; Verbal and written communication.