Transition & Employment (T&E) Intake Coordinator

Title: Transition & Employment (T&E) Intake Coordinator

State Role Title: Admin and Office Spec I

Hiring Range: Up to $29/hr

Pay Band: Wage ( hourly) part-time non-benefited position

Agency: Dept of Veterans Services

Location: JAMES MONROE BUILDING

Agency Website: www.dvs.virginia.gov

Recruitment Type: General Public - G

Job Duties

The Virginia Values Veterans (V3) Intake Coordinator will support and manage aspects of the Virginia Values Veterans Employment and Transition services. Primary duties shall include oversight of operational and administration tasks to support client intake and transition services.

In this role, the coordinator will process constituent inquiry requests, client transition applications for processing and dissemination to regional staff members. Additional duties include ensuring the electronic database has minimal duplicate entries, accurate reports, and closed out client profiles. The Intake Coordinator will also assist with distributing and compiling client exit interviews survey.

Responsibilities are not limited to coordinating the administration of duties and operations with V3 headquarters staff; networking with community partners; assisting with daily planning, administration, and scheduling.

The Intake Coordinator is a part-time non-benefited position.

Minimum Qualifications

• Manage multiple clients, programmatic activities and/or projects simultaneously.
• Effective interaction with diverse constituencies and inter-agency government officials to discuss administrative matters, develop, and implement administrative policies and procedures.
• Analyze policy, identify, and prioritize the use of to provide for program performance and service delivery.
• Demonstrated knowledge of database administration and/or a client relationship management system (CRM)
• Demonstrated experience with managing a high-volume of clients, triaging for services/customer service.
• Demonstrated experience with developing and maintaining standard operating procedures (SOPs)
• Demonstrated experience with quality assurance/control reviews.
• Superior oral and written communication skills.
• High level of attention to detail and organization skills.
• Training and instruction experience with adult learners.

Additional Considerations

Comprehensive experience and education in social services, business, public administration, education or combination of education and job experience that leads to the knowledge, skills, and abilities listed above.

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

Contact Information

Name: DVS HR Team

Phone: N/A

Email: recruitment@dvs.virginia.gov

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.