VITA Technology Analyst/Assistant AITR

Title: VITA Technology Analyst/Assistant AITR

State Role Title: 

Hiring Range: $90,000 – $138,000

Pay Band: 6

Agency: VA Information Tech Agency

Location: VA Information Technologies

Agency Website: https://www.vita.virginia.gov/

Recruitment Type: General Public - G

Job Duties

The Virginia IT Agency (VITA) is seeking an IT Analyst in the Internal IT Division.

The IT Analyst will work with and provide technical support to our Agency IT Resource (AITR) by performing key tasks by placing focus on improving experiences for our internal VITA IT customers in receiving timely and quality service for their day-to-day technology needs.

This candidate will perform the following tasks:

• Coordination of PC refresh activities, which include validating assets, placing orders and assisting with scheduling.

• Assist with license management and budget tracking for internal VITA IT procurements to include Visio/Project, Visual Studio, Adobe, etc.

• Asset inventory – Ensure all VITA infrastructure is correct within the CMDB, which includes PC, servers, etc. Inventory activities include submitting decommissions to remove PCs that have been refreshed, lost, or returned as part of offboarding, as well as ensuring physical assets, including servers, are assigned properly in the CMDB to ensure proper billing.

• Working with VITA associates to answer general technology questions, perform general desktop/deskside support and follow-up on open helpdesk requests to ensure timely resolution within the agreed upon SLA.

• Serve as a backup resource to the AITR for approvals in ticketing system for onboarding/off boarding requests, domain account changes, etc.

• Extracting and analyzing data from KSE in support of agency-wide projects (e.g., Windows 2016 upgrades)

• Supporting governance processes by preparing BRTs, PBAs, and PGRs for internal projects or procurements exceeding $250K.

At VITA, we are driven by our mission to deliver sustainable and effective results through innovative, efficient, and secure services.

Our vision is to be Virginia's most customer-focused technology partner, dedicated to empowering the Commonwealth by connecting, protecting, and innovating.

Be a part of our transformative journey. Apply now and contribute to shaping the future of technology in Virginia!

Minimum Qualifications

• Demonstrated knowledge and experience in supporting customers with desktop technical issues.

• Experience with Microsoft operating systems, Active Directory Services, etc.

• Experience in asset management for both physical and logical assets such as laptops, peripherals, software, etc. Tracking OS upgrades and assisting with tracking and scheduling.

• Demonstrated ability to review and make recommendations for technical solution proposals as they apply to proposed projects and procurements.

• Ability to pay close attention to detail with validating and verifying the monthly VITA bill as it pertains to the agency to identify and reduce operating costs wherever possible.

• Experience working in highly regulated environments.

• Strong technical, analytical, and interpersonal skills.

• Attention to detail with excellent written and verbal communication skills and the ability to develop and present complex material effectively to a variety of audiences technical and non-technical is required.

• Excellent problem solving, research, and follow-up skills.

Additional Considerations

• Previous experience with desktop support and Audio-Visual equipment is preferred.

• Experience with Microsoft Power BI desktop report creation is a plus.

• Experience with ServiceNow, Apptio and ARS is preferred.

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

This position is eligible for one (1) day telework.

Applicants must consent to a fingerprint background check.

The Commonwealth of Virginia welcomes all applicants authorized to work in the United States. Sponsorship is not provided; therefore, applicants must be a citizen or national of the U.S., a Lawful Permanent Resident, or an alien authorized to work.

State applications and/or resumes will only be accepted as submitted online by 11:55 p.m. on the closing date through the state applicant tracking system. We will not accept applications, resumes, cover letters, etc. in any other format. Please refer to “Your Application” in your PageUp account to check the status of your application for this position. The decision to interview an applicant is based on the information provided in the application and/or resume.

Reasonable accommodations are available to persons with disabilities during the application and/or interview processes per the Americans with Disabilities Act.

VITA is a “Virginia Values Veterans” (V3) official certified state agency that provides hiring preference to Veterans and Members of the Virginia National Guard in support of Executive Order 29, (2010). If you are a Veteran or Virginia National Guard Member, we encourage you to apply and receive preference in the hiring process. AmeriCorps, Peace Corps and other national service alumni also are encouraged to apply.

Contact Information

Name: VITA Human Resources

Phone: VITAhr@vita.virginia.gov

Email: VITAhr@vita.virginia.gov

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.