01255 - IT Resource Mgr

  • https://etgi.fa.us8.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_4005/job/10319/?utm_medium=jobshare
  • 811 Commerce Road, Staunton, Virginia, United States, 24401
  • Closing at: Jul 31 2025 - 00:00 EDT
  • VA Dept of Transportation
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Hiring Range: $64738.00 to $105200.00

Full Time or Part Time: Full_Time

Additional Detail

Description for Candidates:

  • Coordinate and support operations for assigned VDOT information technology program. Analyse data and information and provide guidance to internal and external customers. Coordinate with the Commonwealth infrastructure provider to ensure District receives support and services needed to perform VDOT's business. Serve as primary contact for IT needs for district technology users with responsibility for District IT security management. To provide analysis of systems development programming requests, develop specifications, and implement computer information systems. Assist users in design and development of interactive routines and programs. Monitor systems and application software.

    How you will contribute:
  • Business Technology Solutions: Serve as primary contact for all district-wide technology users to ensure VDOT technology needs are met to include coordinating support of computer applications used in the development of proposals, six-year plans, budget spend plans, etc. Provide oversight and approvals of telecommunication services. Coordinate data analysis among reporting teams.
  • Communications: Communicate across team to include peers, supervisor and other IT team members. Contribute to discussions involving issues and improvements and provide input.
  • District Technology Budget Development and Management: Review and analyze district technology needs to include recommendations and coordination of technology infrastructure in existing and new facilities. Identify efficiencies and effectiveness and recommend cost reductions.
  • Hardware Support: Provide expert level support services to field staff for hardware and software needs. Implement service improvements to support field. Complete incident resolution at the highest levels of customer service. Standardize help request processes and approaches. Send broadcasts statewide regarding IT actions from VDOT, NG and VITA that affect employees. Monitor VDOT queues and assist with clean-up of help desk tickets over seven days old.
  • Help Desk Support: Acknowledge production problems through the help desk or user contact. Answer phone calls and email requests for assistance. Fulfill requests for customers. Analyze and resolve production problems.
  • IT Support: Provides support to assigned information technology program area(s).
  • Information Security Policy Implementation: Manage district IT security to include account processing and records management. Review and process IT security requests. Serve as a resource to district management on identifying abuse.
  • Policies and Procedures: Perform work activities in compliance with VDOT and COV IT policies, procedures and guidelines. Make recommendations to improve the efficiency and effectiveness of program delivery.
  • Problem Resolution: Respond to requests for assistance by researching and analyzing issues and developing solutions.
  • SharePoint Support: Provide high level support and out-of-the-box development in the SharePoint 2010 environment. Develop team sites, calendars, surveys and web parts for the end user.
  • Technology Review and Procurement Coordination: Review, analyze need, and approve district technology procurements including telecommunication requests. Coordinate the delivery and installation of goods and services.
  • Training Tools and Aids: Develop and implement user training tools on preliminary troubleshooting practices. Create job aids for internal VDOT IT staff to enhance the use of infrastructure.
  • Training Tools: Develop and implement user training tools on activities related to assigned information technology program area.
  • VITA Partnership Support Coordination and Performance Monitoring: Serve as district liaison with VITA partnership. Develop and implement strategic tactical plans and initiatives. Interpret contractual requirements to monitor, evaluate, audit and report on performance and service delivery related to VITA partnership. Monitor IT equipment inventory. Reconcile and investigate discrepancies and billing issues. Review and reconcile VITA bill and report discrepancies to Central Office.


    • What will make you successful:
  • Ability to analyze and evaluate data and coordinate technology services and support for a large organization.
  • Ability to analyze business needs, gather and analyze data and communicate solutions to customers.
  • Ability to analyze organizational technology needs and to coordinate technology infrastructure in existing and new facilities.
  • Ability to communicate effectively orally and in writing with internal and external customers.
  • Ability to develop and execute short and long-term performance goals and to build and sustain customer relationships.
  • Ability to effectively develop and monitor a technology inventory and budget.
  • Ability to manage and share network files and folders.
  • Ability to prepare and maintain records and reports.
  • Ability to supervise and train staff.
  • Ability to troubleshoot basic IT issues and to make referrals for assistance.
  • Advanced skills with web navigation as well as web development skills using web publisher software.
  • Knowledge and experience applying fundamental concepts, practices and procedures in one or more areas of information technology.
  • Knowledge of IT application development and processes and how they operate in a desktop environment.
  • Knowledge of IT concepts and trends, as well as systems development design and enhancements.
  • Knowledge of VDOT Business processes and business culture.
  • Knowledge of budget development principles.
  • Knowledge of inventory management principles and practices.
  • Knowledge of technology and methodology of computer and network systems and software.
  • Skill in IT coding and testing.
  • Skill in providing exemplary customer service.
  • Skill in the use of MS Office Suite to include database management and reporting.
  • Skill in the use of computers and software applications including IBM Mainframe, Adabas, Natural, COBOL and JCL.
  • Skill in the use of computers, software and network applications including Microsoft Desktop products and SharePoint.
  • Skill in the use of troubleshooting tools and managing and administering desktops and wireless devices.

    • Minimum Qualifications:
  • Ability to analyze business needs, gather and analyze data and communicate solutions to customers.
  • Ability to communicate effectively orally and in writing with customers.
  • Experience providing strong customer service with a customer first attitude.
  • Experience providing technical IT helpdesk systems support.
  • Knowledge of IT concepts and trends, as well as systems development design and enhancements.
  • Progressively responsible experience in IT application development, processes and how they operate in a desktop environment.
  • Skill in IT coding and testing.
  • Skill in the use of computers and software applications.
  • Skill in the use of troubleshooting tools and managing and administering desktops and wireless devices.

    • Additional Considerations:
  • A combination of training, experience, or education in Computer Science, Information Systems or related field desired.
  • Experience providing technical IT helpdesk systems support.

    • Click below to learn more about the Competency Model associated with this Position:
    Competency Model

    Physical Requirements
    Physical Requirements

    VDOT employees must abide by VDOTs Code of Ethics and the Commonwealths Standards of Conduct.
    VDOT Code of Ethics
    Standards of Conduct

     

    Each agency within the Commonwealth of Virginia is dedicated to recruiting, supporting, and maintaining a competent and diverse work force. Equal Opportunity Employer

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