Windows Systems Engineer

Working Title: Windows Systems Engineer

State Role Title: Information Technology Specialist II

Position Type: Full-time Staff (Classified)

Position Status: Full-Time

FLSA Status: Exempt: Not Eligible for Overtime

College/Division: Information Technology

Department: 100212 - IT - Infrastructure Services

Pay Rate: Maximum Starting

Specify Range or Amount: $75,190.00

Is this a JMU only position? No

Is this a grant-funded position? No

Is this a Conflict of Interest designated position? No

Beginning Review Date: 8/7/2025

About JMU:

James Madison University is a publicly funded university with a beautiful campus and a supportive community that is committed to preparing students for the future. The university offers excellent comprehensive benefits which include paid vacation, sick, parental, and community service leave in addition to 19 paid holidays a year; affordable health insurance; retirement through the Virginia Retirement System. We also offer a work-life balance and integration program, Balanced Dukes, that is designed to support the overall wellbeing of our employees and a Tuition Waiver Program that allows employees to have tuition waived for undergraduate and graduate level courses taken at JMU.

Visit our Prospective Employee site to learn more about what makes JMU a great place to work: bit.ly/JMUEmployment

General Information:

James Madison University Information Technology is currently hiring for a Windows Systems Engineer. As a member of a team of Systems Engineers, the Windows Systems Engineer is primarily responsible for Exchange on-prem and online email services in a hybrid environment, with additional responsibilities including routine and advanced system administration of cloud and on-premise Windows software and systems. This position includes being part of an on-call rotation. A hybrid work arrangement is possible, with some responsibilities requiring on-site presence.

Duties and Responsibilities:

Primarily responsible for maintaining the email environment, including Exchange and Postfix on-premises and Microsoft 365 cloud products to perform at acceptable levels, including managing SPF/DKIM/DMARC, and tenant quotas. This includes administering, troubleshooting, upgrading, patching, and resolving tickets as applicable for Email and related communication and collaboration systems, as well as Microsoft Windows physical/virtual servers, and applications managed by the Windows team. This includes but is not limited to: Active Directory, M365, Dell hardware, VMware, Crowdstrike, Pure Storage, and Commvault.

Additional responsibilities include: maintaining legacy systems, researching and proposing new solutions to improve existing processes or systems--both on-prem and in the cloud--, managing and mitigating vulnerabilities, and creating and maintaining thorough documentation of administrative processes and systems. Adapting well to change in both technology and delivery of services.

Qualifications:

Required Qualifications:

Demonstrated experience with Exchange services administration and management in a hybrid environment, including adhering to best practices and organizational strategy.

Knowledge of installation, troubleshooting, and supporting Windows, Active Directory, M365, SAN and VMware in an enterprise environment.

Knowledge of security best practices and/or established benchmarks

Knowledge of installing and supporting computer hardware and peripheral devices to include: servers, datacenter networking, storage & backup systems - including contingency management and disaster recovery.

Demonstrated experience with scripting and programming languages for system administration.

Demonstrated experience with Entra, Microsoft Windows Server, Active Directory, Networking, Storage, Enterprise Backup Solutions, software, and hardware troubleshooting.

Ability to communicate technical complexity clearly & understandably through written documentation, verbal explanations, and formal presentations.

Additional Posting Information:

Conditions of Employment:  

Employment is contingent upon the successful completion of a criminal background check.

E-Verify Notice: After accepting employment, new hires are required to complete an I-9 form and present documentation of their identity and eligibility to work in the United States. James Madison University uses the E-Verify system to confirm identity and work authorization.

EEO Statement:

James Madison University is committed to creating and supporting a diverse and inclusive work and educational community that is free of all forms of discrimination. This institution does not tolerate discrimination or harassment on the basis of age, color, disability, gender identity or expression, genetic information, national origin, parental status, political affiliation, race, religion, sex, sexual orientation or veteran status.

We promote access, inclusion and diversity for all students, faculty, staff, constituents and programs, believing that these qualities are foundational components of an outstanding education in keeping with our mission. The university is interested in candidates whose experience and qualifications support an ongoing commitment to this core quality.

Anyone having questions concerning discrimination should contact the Office for Equal Opportunity: (540) 568-6991.

Reasonable Accommodation:

If you are an individual with a disability and need assistance searching or applying for jobs please contact us at (540) 568-3597 or jobs@jmu.edu. You may also visit the JMU Human Resource Office, located at 752 Ott Street, Harrisonburg, VA 22807 and we will be happy to assist you.