Concierge Services Team member (Cedric Rucker University Ctr, Digital Aud, Underground)

Title: Concierge Services Team member (Cedric Rucker University Ctr, Digital Aud, Underground)

VP Area: Chief of Staff - UMW

Department: University Events

Campus Location: Cedric Rucker University Center

Advertised Range: $12.41 per hour

Job Summary/Basic Functions

The Concierge Services Team is responsible for providing on-site assistance in the CRUC, the Digital Auditorium, and the Underground during weekdays, evenings, and weekends. Responsibilities include (but are not limited to) staffing the Information Desk in the CRUC, staffing events in the Digital Auditorium, staffing events in the Underground, setting up furniture in rooms for events, giving directions, answering questions about UMW, selling tickets, and may provide simple sound and lighting services for events. Training for all aspects of the position is provided by student supervisors and the Facilities and Events Manager.

Required KSAs/Competencies/Qualifications

Ability to deliver a high level of customer service to a diverse population, both internal and external; Skilled in effective oral and written communication.

Required Experience:

Some Customer Service

Additional Considerations:

Ability to analyze the needs of clients and to implement solutions for
events; Ability to handle complaints and provide appropriate solutions;
Knowledge of computers and job-related software programs

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position. To be considered for this position a state application must be received through the online employment system at https://jobs.umw.edu/.

The University of Mary Washington is an equal opportunity employer committed to creating and supporting a diverse and inclusive work and educational community that is free of all forms of discrimination. This institution does not tolerate discrimination or harassment on the basis of age, color, disability, gender identity, genetic information, national origin, parental status, political affiliation, race, religion, sex, sexual orientation or veteran status. We promote access, inclusion and diversity for all students, faculty, staff, constituents and programs, believing that these qualities are foundational components of an outstanding education in keeping with our mission. The university is interested in candidates whose experience and qualifications support an ongoing commitment to this core quality.