IT Support Specialist

The specialist, reporting to the college's Director of IT, will provide comprehensive technical support to end users within the College of Architecture, Arts, and Design. This role involves installing, configuring, updating, and maintaining macOS, Windows, and some Linux computers, as well as supporting software installations and peripherals. The technician will collaborate with the AAD IT support team to address service calls and provide professional customer service.

This position will be eligible for a hybrid work arrangement of up to one day of remote work every week following a fully onsite onboarding period (estimated to be 180 days) to support successful training and transition.

• Experience with Windows, Mac, and Linux operating systems.
• Experience installing, operating, and troubleshooting computer hardware and software.
• Ability to interface with end users over the telephone, via email, or in person.
• Good interpersonal, customer support, verbal, and technical writing skills tailored to the intended audience.

• Experience with backup systems like OneDrive, Google Drive, Time Machine, etc.
• Knowledge of endpoint management frameworks including HCL BigFix, JAMF, or Microsoft Intune.
• Experience with ticketing systems such as ServiceNow.
• Experience working with computers in an Active Directory/Group Policy environment.
• Experience in an IT support or help desk environment or related role.
• Experience with 3D printing technology
• Experience with VR and AR headsets in a learning environment

4

Non-Exempt: Eligible for overtime

Restricted

Salary range is $45,000 - $50,000 per year

40 hours per week

April 30, 2025

The successful candidate will be required to have a criminal conviction check.

Dedicated to its motto, Ut Prosim (That I May Serve), Virginia Tech pushes the boundaries of knowledge by taking a hands-on, transdisciplinary approach to preparing scholars to be leaders and problem-solvers. A comprehensive land-grant institution that enhances the quality of life in Virginia and throughout the world, Virginia Tech is an inclusive community dedicated to knowledge, discovery, and creativity. The university offers more than 280 majors to a diverse enrollment of more than 36,000 undergraduate, graduate, and professional students in eight undergraduate colleges, a school of medicine, a veterinary medicine college, Graduate School, and Honors College. The university has a significant presence across Virginia, including the Innovation Campus in Northern Virginia; the Health Sciences and Technology Campus in Roanoke; sites in Newport News and Richmond; and numerous Extension offices and research centers. A leading global research institution, Virginia Tech conducts more than $500 million in research annually.

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