EEO Intake Specialist, Office of Civil Rights

Title: EEO Intake Specialist, Office of Civil Rights

State Role Title: EEO Intake Specialist

Hiring Range: Commensurate with experience

Pay Band: UG

Agency: Attorney General & Dept of Law

Location: Office of the Attorney General

Agency Website: www.oag.state.va.us

Recruitment Type: General Public - G

Job Duties

The EEO Intake Specialist will assist the EEO Intake manager with registering incoming complaints of discrimination; determining the disposition of complaints; and answering public inquiries. The successful candidate will analyze complaints to confirm jurisdiction and ensure they fall within applicable statutes of limitations and under statutes enforced by the Office of Civil Rights. The candidate will also verify respondent identities and information regarding probable cause. With the assistance of the EEO Intake Manager, this position can develop into: preparing written notices of investigation and assigning cases to investigators; referring complaints to applicable state or federal agencies; and dismissing complaints that do not fall under the OCR’s jurisdiction. The successful candidate will also update and maintain information in OCR’s databases and case management systems, dual-file employment discrimination complaints with the EEOC, and proofread materials for correct spelling, grammar, punctuation, required format, and compliance with correspondence procedures.

Minimum Qualifications

• The successful candidate must have the ability to handle multiple concurrent tasks, excellent written and verbal communications skills, strong organizational and time management skills, ability to work independently and as a team member, the ability to organize and analyze large quantities of information, and a keen attention to detail.
• Candidates should also demonstrate computer proficiency with word processing and database management systems (Microsoft products preferred) and the ability to handle confidential documents.
• This is an exciting and rewarding opportunity for the right candidate to join a dynamic team and perform a valuable public service.

Additional Considerations

• Applicants must be a high school graduate or possess a general education diploma ("GED").
• A related undergraduate degree with major course work or experience in public administration, criminal justice, mediation, or a pre-law discipline or related fields is preferred; or equivalent experience.
• Course work or experience in Equal Employment Opportunity ("EEO") issues, or other related subject matter areas is an advantage.
• Although fluency in Spanish is not required, fluency in Spanish is a plus.

Special Instructions

Kindly utilize the Virginia Jobs website (https://www.jobs.virginia.gov) to submit your application. Applications sent to the Help Personnel email address will not be reviewed for the hiring process. We do not entertain phone calls or emails inquiring about application status; instead, please login to the PageUp/RMS system for updates on your application's status.

Contact Information

Name: Human Resources

Phone: 804-786-2071

Email: helppersonnel@oag.state.va.us

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.