Security Center Representative

The Public Safety Division at Virginia Tech is comprised of the Police Department, Environmental Health & Safety, and the Office of Emergency Management and has a critical role in supporting the well-being of our community. We are essential in planning for and responding to emergency events, and in creating a culture of preparedness where employees and students are safe in their work and living environments.

Security Center Representatives provide security, safety, and community services to University employees, students, and visitors. This position is responsible for monitoring and utilizing the campus video surveillance system for the purposes of deterring and providing information regarding criminal and safety incidents, activating the University’s emergency notification system, answers calls on the department’s main line and provides assistance or forwards to the Regional 911 Center as needed, monitors direct and silent emergency alarms notifying responsible parties, and answers non-emergency calls for assistance. The security center representative also enters, updates and retrieves information from a variety of computer systems, receives requests for information regarding vehicle registration, driving records and warrants, student information, and parking information, and provides pertinent data. Monitors several complex public safety radio frequencies, operates a variety of communications equipment, including radio consoles, telephones, and computer systems. This position may assist in providing on-the-job training for Security Center Representative and submit progress reports and evaluations on trainees. This position is considered essential personnel, which requires reporting to work during adverse weather conditions.

The incumbent also performs other duties as requested; takes initiative to support a healthy work environment; strives to fulfill the terms in the Standards of Business Conduct; exemplifies Virginia Tech’s Principles of Community; and supports the university’s motto, Ut Prosim (That I May Serve).

• Demonstrated customer service experience.
• Significant experience using computers.
• Must have the ability to effectively organize, prioritize, and handle several work tasks simultaneously.
• Excellent communication skills in person and on the telephone with the ability to speak clearly and concisely.
• Ability to effectively interact with a diverse clientele.
• Ability to understand, interpret, and follow policies and procedures.
• Must be able to work independently or with others in an isolated environment for long periods of time.
• Willingness and/or ability to work rotating shifts, including nights, holidays and weekends; work on an on-call basis; work irregular duty assignments; and wear a uniform.
• Must successfully pass a criminal history/background check and a psychological assessment.
• Selected applicants must become VCIN/NCIC certified within the first year of employment.
• State law requires successful candidate to be a U.S. citizen or have been a lawful resident of the U.S. for the past 10 consecutive years.
• Must be able to give credible testimony in court.

Pre-Employment and Ongoing Screening Requirements
• Candidates for employment are required to have a criminal history check, including fingerprinting and a pre-employment drug screen.
• Must successfully complete an extensive background check and credit history check, with satisfactory results.
• Successful completion of a psychological assessment is required.
• Candidates for employment are required to successfully complete a pre-employment drug screening. Incumbents are subject to random, reasonable suspicion and post-accident drug and alcohol screening.

• Associate’s Degree and/or equivalent training/experience with law enforcement, security, communications or corrections
• Experience operating a variety of communication hardware such as phone, two-way radio, or paging systems in a high volume environment
• Experience using Microsoft Office software
• Experience dispatching law enforcement, fire and/or emergency medical services
• Experience answering complaints and providing information in a public contact environment.

3

Non-Exempt: Eligible for overtime

Regular

Base salary of $36,500. Hiring incentives are available to increase the starting salary for completing advanced education degrees (Associates or Bachelors) and/or military service.

40+

May 12, 2025

Work schedule is on-site rotating shift work including nights, weekends, and holidays.

The selected finalist will be required to successfully complete an extensive background and credit history check, a psychological assessment, and a pre-employment drug screening.

Dedicated to its motto, Ut Prosim (That I May Serve), Virginia Tech pushes the boundaries of knowledge by taking a hands-on, transdisciplinary approach to preparing scholars to be leaders and problem-solvers. A comprehensive land-grant institution that enhances the quality of life in Virginia and throughout the world, Virginia Tech is an inclusive community dedicated to knowledge, discovery, and creativity. The university offers more than 280 majors to a diverse enrollment of more than 36,000 undergraduate, graduate, and professional students in eight undergraduate colleges, a school of medicine, a veterinary medicine college, Graduate School, and Honors College. The university has a significant presence across Virginia, including the Innovation Campus in Northern Virginia; the Health Sciences and Technology Campus in Roanoke; sites in Newport News and Richmond; and numerous Extension offices and research centers. A leading global research institution, Virginia Tech conducts more than $500 million in research annually.

Virginia Tech endorses and encourages participation in professional development opportunities and university shared governance.  These valuable contributions to university shared governance provide important representation and perspective, along with opportunities for unique and impactful professional development.