Information Technology Analyst

Working Title: Information Technology Analyst

State Role Title: Information Technology Specialist II

Position Type: Full-time Staff (Classified)

Position Status: Full-Time

FLSA Status: Exempt: Not Eligible for Overtime

College/Division: University Advancement Unit

Department: 400310 - JMU Foundation, Inc.

Pay Rate: Maximum Starting

Specify Range or Amount: $69,000

Is this a JMU only position? No

Is this a grant-funded position? No

Is this a Conflict of Interest designated position? No

Beginning Review Date: 

About JMU:

James Madison University is a publicly funded university with a beautiful campus and a supportive community that is committed to preparing students for the future. The university offers excellent comprehensive benefits which include paid vacation, sick, parental, and community service leave in addition to 19 paid holidays a year; affordable health insurance; retirement through the Virginia Retirement System. We also offer a work-life balance and integration program, Balanced Dukes, that is designed to support the overall wellbeing of our employees and a Tuition Waiver Program that allows employees to have tuition waived for undergraduate and graduate level courses taken at JMU.

Visit our Prospective Employee site to learn more about what makes JMU a great place to work: bit.ly/JMUEmployment

General Information:

James Madison University Foundation, Inc. is accepting applications for the position of Information Technology Analyst. The Information Technology Analyst will support Foundation IT operations, serve as the data manager for Foundation information systems, project manage IT initiatives, and provide exceptional end user support to Foundation staff.

James Madison University Foundation is an independent 501(c)(3) not-for-profit organization, formed to support and serve the James Madison University community. The Foundation accomplishes its mission through funds management efforts, including endowment management. The Foundation manages its own IT environment and data which is unique to most areas on campus.

Foundation employees enjoy a wide array of benefits which include:

• Vacation, holiday, and parental leave in alignment with JMU policy
  
• Flexible summer hours
  
• Generous medical, vision and dental coverage
  
• Retirement plan options and competitive employer matching
  
• Access to JMU Facilities and resources
  
• Access to state-wide employee discounts

Duties and Responsibilities:

• Provide end user support and oversee hardware and software management: Initiate regular hardware ordering and troubleshoot hardware and software functionality issues for individual users. Develop and conduct user training as needed.
• Serve as the Foundation’s IT liaison in collaboration with third-party IT support and the university" This role will regularly communicate with the Foundation’s managed IT service provider and lead IT project initiatives. Cross-functional collaboration among different departments and areas on campus, including JMU IT, will be required. This role will also function as the point of contact for strategic IT initiatives of the university involving the Foundation.
• Support information management within the Foundation: Foundation information is used by a wide variety of university stakeholders. This position would develop and maintain business workflow documentation and assist with data transfer among systems. Data quality assurance, data privacy compliance, and ensuring adherence to Foundation data management policies will be key responsibilities of this position.
• IT security and compliance lead for the Foundation: Manage user access roles, ensure the timeliness of software application upgrades, and review the design and operating effectiveness of IT security protocols. This position will be responsible for implementation of incident response plans, responding to security incidents, and addressing security assessment findings as needed.
• Conduct research and analysis to find trends, best practices, and opportunities for innovation. Explore opportunities to automate existing business processes through new technologies.

Qualifications:

Required:

• Knowledge of accounting information systems, business, and database management concepts.
• Strong technical proficiency and Microsoft Excel skills.
• Experience in hardware and software end user support and/or information systems project management.
• Familiarity with IT security and compliance requirements, including data protection protocols.
• Demonstrated ability to problem-solve, communicate effectively, and lead change.
• Proven track record of excellent customer service.
• Exceptional organizational skills and the capacity to manage multiple daily priorities.

Additional Considerations:

• Project management experience involving multiple stakeholders across divisions, departments or areas.
• Prior technical support experience and/or data management experience.
• Experience with Microsoft 365 applications, Microsoft Access, Microsoft Power Query, Microsoft Azure cloud environment, and software as a service providers.

Additional Posting Information:

Conditions of Employment:  

Employment is contingent upon the successful completion of a criminal background check.

E-Verify Notice: After accepting employment, new hires are required to complete an I-9 form and present documentation of their identity and eligibility to work in the United States. James Madison University uses the E-Verify system to confirm identity and work authorization.

EEO Statement:

James Madison University is committed to creating and supporting a diverse and inclusive work and educational community that is free of all forms of discrimination. This institution does not tolerate discrimination or harassment on the basis of age, color, disability, gender identity or expression, genetic information, national origin, parental status, political affiliation, race, religion, sex, sexual orientation or veteran status.

We promote access, inclusion and diversity for all students, faculty, staff, constituents and programs, believing that these qualities are foundational components of an outstanding education in keeping with our mission. The university is interested in candidates whose experience and qualifications support an ongoing commitment to this core quality.

Anyone having questions concerning discrimination should contact the Office for Equal Opportunity: (540) 568-6991.

Reasonable Accommodation:

If you are an individual with a disability and need assistance searching or applying for jobs please contact us at (540) 568-3597 or jobs@jmu.edu. You may also visit the JMU Human Resource Office, located at 752 Ott Street, Harrisonburg, VA 22807 and we will be happy to assist you.