Crisis Professional On-Call

Title: Crisis Professional On-Call

VP Area: Student Affairs - UMW

Department: Residence Life & Housing

Campus Location: Main Campus

Advertised Range: $21.72/hour

**This posting will fill two vacancies.**

Job Summary/Basic Functions

The Crisis Professional On-Call is a part-time wage position that provides on-call support to the Resident Assistant staff on a weekly rotating basis. This position will work with other professionals within the on-call structure to schedule 24/7 coverage of the Fredericksburg campus. During on-call weeks, the Crisis Professional On-Call is required to carry a University issued “Professional On-Call” cell phone and respond to call incoming calls from Residence Life and Housing staff, UMW Police, and other University Administrators. During a typical on-call week, the CPOC may respond to general Standard Operating Procedure questions from Resident Assistants, provide over-the-phone and in-person support during behavioral and crisis incidents, serve as an escalation point for students and parents, resolve card access issues, make emergency contact notifications, and report up all serious incidents per the crisis communication matrix. Incidents may include, but are not limited to alcohol and drug use, roommate conflicts, mental health crisis, welfare checks, altercations, or any situation where student staff needs support. Due to the nature of the position, employees must reside in a University-provided on-campus apartment and be able to respond to an incident within 20 minutes of notification.

Required KSAs/Competencies/Qualifications

• Attention to detail and follow-through
• Excellent oral and written communication skills
• Customer service skills
• Ability to make sound decisions in stressful situations
• Ability to follow established protocol
• Ability to work a rotating, on-call schedule and  respond to an incident within 20 minutes of notification

Required Experience:

• Experience working with students

Additional Considerations:

• Knowledge of college student development

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position. To be considered for this position a state application must be received through the online employment system at https://jobs.umw.edu/.

Selected candidate(s) must successfully pass a criminal history background check. Employment verification will be conducted to include current/previous supervisory employment reference checks. Other financial, credit, driving, background checks or completion of Statement of Economic Interests may be required for certain positions. For more information, please visit http://ethics.dls.virginia.gov/.

The University of Mary Washington is an equal opportunity employer committed to creating and supporting a diverse and inclusive work and educational community that is free of all forms of discrimination. This institution does not tolerate discrimination or harassment on the basis of age, color, disability, gender identity, genetic information, national origin, parental status, political affiliation, race, religion, sex, sexual orientation or veteran status. We promote access, inclusion and diversity for all students, faculty, staff, constituents and programs, believing that these qualities are foundational components of an outstanding education in keeping with our mission. The university is interested in candidates whose experience and qualifications support an ongoing commitment to this core quality.