Assistant Office Manager - CMVE/Veterans Affairs

Title: Assistant Office Manager - CMVE/Veterans Affairs

Agency: Tidewater Community College

Location: Chesapeake - 550

FLSA: Nonexempt

Hiring Range: $20.63 per hour, part time

Full Time or Part Time: Part Time

Additional Detail

Job Description:

Tidewater Community College has served South Hampton Roads – both students and employers – for 50 years.  It has grown from 1 campus into a regional educational and economic force.  TCC is the largest provider of higher education and workforce services in Hampton Roads, enrolling nearly 28,000 students in 2019-20. Founded in 1968 as a part of the Virginia Community College System, Tidewater Community College (TCC) services South Hampton Roads with 4 campuses in Chesapeake, Norfolk, Portsmouth, and Virginia Beach, 7 regional centers and 2 important cultural institutions.  The college had 3,203 graduates in 2019-2020, 40 percent of whom pursued degrees that would let them transfer to 4-year institutions. Of South Hampton Roads residents enrolled in higher education 36% enrolled at TCC. TCC’s institutional accreditation is affirmed through 2027 by the Southern Association of Colleges and Schools Commission on Colleges. 

Position Summary:
To aid military-related students in obtaining and utilizing the varying education benefits available from the federal and state government. Process enrollment certifications in accordance with applicable policies and procedures. Promote student success by providing excellent customer service to a diverse population in-person, by email, and by telephone.

Functional Responsibilities:

• Review incoming ECR forms for certification in accordance with the Department of Veterans Affairs and State Approving Agency.
• Process enrollment certifications using Enrollment Manager software accurately (error rate of 3% or less) and efficiently with a steadily increasing completion rate.
• Maintain records of enrollment certifications via ImageNow/Perceptive content.
• Send email communications to students for classes that cannot be certified for benefits, explaining why and the next steps the student needs to take for classes to be certified.
• Monitor and respond to students through several global email accounts daily.
• Assist with processing drops and withdrawals, graduations, suspensions, last date of attendance and all other mandated reporting requirements.
• Knowledge of the pre-requisites necessary for classes and programs of study.
• Knowledge of placement tests and developmental courses.
• Run queries and utilize information within the Student Information System (SIS).
• Extensive knowledge needed of the Federal and State education benefits available, and the policies and procedures associated with each one.
• Review all processes related to certifications for continuous improvement.
• Train and supervise work study students in the absence of the Office Manager.
• Ensure office hours are covered in coordination with and as directed by the Office Manager.
• Support a variety of college events including Orientation, Open House, Extended Hours, and Information Sessions.
• All other duties as assigned.

• Knowledge of the various education benefits available through the Department of Veterans Affairs.
• Become a School Certifying Official by completing the initial online training provided by the Department of Veterans Affairs. Complete all subsequent yearly professional development requirements as mandated by the Department of Veterans Affairs.
• Demonstrated excellent communications skills; oral and written.
• Ability to work accurately in a fast-paced environment.
• Ability to promote collaboration and teamwork in a student-centered environment.
• Demonstrated strong analytical skills.
• Demonstrated skills in computer applications to include Word, Spreadsheets, student databases, and email.
• Ability to learn and be proficient in DVA certifying software, document imaging systems, and various applications used at the college. Ability to learn new technology as it emerges and updates.
• Ability to read and interpret regulations.
• Ability to work independently.
• Ability to work accurately with details, construct records, make data entries, track curriculum and safeguard records for each student.
• Ability to read, interpret and implement Virginia Community College System and Tidewater Community College’s policies and procedures.
• Ability to communicate effectively with all stakeholders (students, parents, faculty, administrators, other college departments, supervisors, and direct reports) via telephone, email, and in person.
• Ability to provide excellent customer service in a high-volume environment that includes a CMVE call center.