Associate Director of State Licensing Operations

Title: Assistant Director of State Licensing Operations of State Operations

State Role Title: 19216

Hiring Range: $95,000-$112,000

Pay Band: 6

Agency: Dept Behavioral Health/Develop

Location: Dept Behav Hlth & Develop Svcs

Agency Website: www.dbhds.virginia.gov

Recruitment Type: General Public - G

Job Duties

The Department of Behavioral Health and Developmental Services (DBHDS) is seeking a qualified professional to serve as one of the Associate Directors for the Office of Licensing (OL). The Associate Director of State Operations works with the Director of Licensing to develop, coordinate, and implement regulations and initiatives across Virginia’s five regions, consistent with statutory responsibilities under state code and regulations. This position provides leadership, direction, and management of OL operations, ensuring alignment with DBHDS and Commissioner priorities. This position also manages enhanced monitoring protocols, risk management, and quality improvement activities.

Key responsibilities include:
• Supervising Regional Managers.
• Guiding regulatory activities.
• Overseeing provider compliance.
• Delivering training and technical assistance on regulatory interpretation.
• Reviewing variances and license actions.
• Participating in dispute meetings and hearings.
• Leading assigned licensing initiatives, drafting formal communications, and supporting agency initiatives.

Minimum Qualifications

Knowledge of state statutes, regulations, policies, and standards related to licensing and compliance, and of licensed service delivery models for individuals with mental illness, developmental disabilities, and substance use disorders. Experience applying continuous quality improvement practices, interpreting regulations, supervising a large number of staff, and leading organizational change. Strong problem-solving, data analysis, and critical thinking skills. Ability to communicate effectively, manage competing priorities, build collaborative relationships, train and mentor staff, and represent the agency with stakeholders. Strong strategic thinking skills with the ability to anticipate system-wide impacts. Discretion and sound judgment in handling sensitive information. Flexibility and resilience when responding to emerging issues, crises, or public concerns. Proficiency in Microsoft Office and the ability to work independently and handle confidential matters with professionalism are essential.

Additional Considerations

Experience leading successful organizational or policy-level initiatives, especially those involving cross-agency collaboration. Experience navigating politically sensitive situations. Excellent project management skills. Understanding of agency budgets and resource constraints.

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

Applicants will participate in a simulated activity which requires reviewing a summary of an inspection, that includes listed citations, and providing a clear, concise statement explaining the reasons for each citation.

This position is eligible, however not guaranteed, for telework opportunities; availability, hours, and duration of telework shall be approved as outlined in the Commonwealth telework policy.

For consideration, interested applicants must apply by completing the online application. A resume may also be included with your submission. However, emailed, faxed, and hand-delivered applications and/or resumes will not be accepted. This position is open until filled; however, applications/resumes will begin to be reviewed within seven (7) business days of the date of this posting. Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disabilities Act.

DBHDS welcomes all applicants authorized to work in the U.S. For more information on how to seek this authorization, please refer to Working in the United States or contact the U.S. Citizenship and Immigration Services office directly.

For any technical assistance with the jobs.virginia.gov website, please contact applicantinquiry@dhrm.virginia.gov.

Contact Information

Name: ShaKiera Miles

Phone: N/A

Email: shakiera.miles@dbhds.virginia.gov - Inquiries Only/No Submissions, to include resumes.

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.