Automation Specialist

Title: Automation Specialist

State Role Title: Info Technology Specialist III

Hiring Range: Up to $100,000

Pay Band: 6

Agency: Dept Behavioral Health/Develop

Location: Central Office

Agency Website: www.dbhds.virginia.gov

Recruitment Type: General Public - G

Job Duties

The Department of Behavioral Health and Developmental Services (DBHDS) Developmental Services' Office of Information Services and Technology (IS&T) is seeking an experienced individual to serve as an Automation Specialist for the Information Technology (IT) division. This position will be responsible for designing, implementing, and maintaining automation solutions to improve business processes and will play a pivotal role in identifying areas for automation, developing strategies, and implementing solutions using tools such as Microsoft Power Automate and Microsoft Power Automate RPA. This position will also lead and manage IT’ Citizen Development Program. This program empowers our business users to solve their unique problems using tools like Microsoft Power Automate, Power Apps, Forms, Power BI, SharePoint, and more.

Additional Responsibilities include:
• Providing training, support, and guidance to business users in developing and implementing their own solutions.
• Ensuring compliance and governance in the use of solution tools across the organization.
• Analyzing business processes, identifying automation opportunities, and implementing solutions.
• Developing, overseeing, and maintaining RPA bots and automated workflows.
• Collaborating with various departments to ensure the integration of automation solutions align with business needs.
• Staying abreast of the latest developments and updates in Microsoft Power Platform and related technologies.

Minimum Qualifications

• Experience in business process automation, ideally with a focus on Microsoft Power Platform.
• Proven experience in managing a citizen development program or similar initiatives.
• In-depth knowledge of Microsoft Power Automate, Power Apps, Forms, Power BI, SharePoint, and other related tools.
• Strong understanding of business process management, workflow automation, and user-centric solution development.
• Excellent leadership and training skills.
• Strong interpersonal skills, as well as written and verbal skills.
• Ability to collaborate effectively across diverse teams.
• Ability to manage multiple projects demonstrating strong time-management skills.
• Effectiveness in building rapport and relationship with peers and end-users.
• Ability to be an amicable interface with business partners to assist in the prioritization of business requests in order to meet business expectation.
• Ability to establish immediate credibility with a broad range of clients (clinical and technical), build consensus, and achieve goals through collaboration.

Additional Considerations

• Experience in Information Technology and in computer systems concepts and design.
• Project Management Professional (PMP) Certification

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

This position is eligible for telework opportunities; availability, hours, and duration of telework shall be approved as outlined in the Commonwealth telework policy.

For consideration, interested applicants must apply by completing the online application. A resume may also be included with your submission. However, emailed, faxed, and hand-delivered applications and/or resumes will not be accepted. This position is open until filled; however, applications/resumes will begin to be reviewed within seven (7) business days of the date of this posting. Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disabilities Act.

DBHDS welcomes all applicants authorized to work in the U.S. For more information on how to seek this authorization, please refer to Working in the United States or contact the U.S. Citizenship and Immigration Services office directly.

For any technical assistance with the jobs.virginia.gov website, please contact applicantinquiry@dhrm.virginia.gov.

Contact Information

Name: Keiana Bobbitt

Phone: N/A

Email: keiana.bobbitt@dbhds.virginia.gov - Inquiries Only/No Submissions to include resumes.

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.