Business Analyst

Title: Business Analyst

State Role Title: Policy Planning Spec I

Hiring Range: Commensurate with Experience

Pay Band: 4

Agency: Department of Taxation

Location: Main Street Center

Agency Website: https://www.tax.virginia.gov/work-with-us

Recruitment Type: General Public - G

Job Duties

The Virginia Department of Taxation's Collections Unit is seeking an analytical and results-driven Business Analyst to join our dynamic team. This role offers the opportunity to play a key part in creating and presenting insightful reports, while effectively communicating complex data and ideas to inform decision-making.

Key Responsibilities:

Reporting & Analytics: Identify, gather, and compile key performance indicators (KPIs) for Collections, Court Debt, Tobacco, and Offer In Compromise. Monitor and coordinate the creation of data-driven dashboards that track and showcase collections metrics.

Process Improvement: Serve as a key point of contact for the Collections team in supporting process improvements, implementing new reporting systems, and ensuring smooth collaboration with all levels of Collections Management.

Stakeholder Collaboration: Act as the primary liaison between the Collections Unit and various external stakeholders, including the Commissioner’s Office, the Attorney General’s office, legislative offices, and other parties. This includes inquiries related to collections and liens and addressing escalated issues.

This position is in our Main Street Centre Office in downtown Richmond, Virginia.

This position is eligible for a hybrid telework schedule once fully trained. In office days are Tuesday through Thursday and telework days are Monday's and Friday's.

The anticipated hiring salary is commensurate with experience, up to $67,000

As a member of the Virginia Tax team, you can expect additional benefits such as:

• Job stability and quality of life! Enjoy your work/life balance with flexible schedule options and up to two days of telework per week.
• 12 Paid State holidays on top of vacation, sick, volunteer, and personal leave!
• Comprehensive and affordable health benefits.
• Got student loans? You may be eligible for the Public Service Loan Forgiveness program.
• Participation in the Virginia Retirement System, VA 457 Deferred Comp, and more.

At Virginia Tax…

We are dedicated, resourceful individuals who strive to exceed our customers’ expectations. Not only do we serve the public, we are the public. We are a part of a community that cares about and celebrates each other, who promote opportunities for growth within a stable environment, and support a healthy work-life balance. 

What we do matters. So do you.

Minimum Qualifications

Experience identifying, gathering and compiling information for metric driven dashboards

Demonstrated ability to write and execute SQL queries for data extraction, manipulation, and creating/generating reports

Proficiency in Microsoft Office, Google Office, or similar software

Experience researching/analyzing statistical data

Experience working on team or independent projects

Demonstrated ability to communicate effectively with a diverse group of people

Additional Considerations

Prefer progressive work experience in collections and customer service

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

All Virginia Tax employees must be current with filing their tax returns ensuring they were filed in compliance with established laws, rules, and regulations.

Selected candidate(s) will be required to consent to and successfully pass a background investigation which includes fingerprint-based criminal history, tax compliance, and DMV driving record (if applicable) checks. Selected candidates require a valid Driver’s License.


The selected candidate will be prohibited from performing tax or accounting services for compensation during or outside business hours.

Virginia Tax is an equal opportunity employer that values diversity in the workforce. All qualified applicants are afforded equal opportunities without regard to race, sex, color, national or ethnic origin, religion, genetics, age, veteran status, political affiliation, or disability.

Reasonable accommodations are available to applicants with disabilities, if requested, during the application and/or interview process. If accommodations are needed, please contact Human Resources at (804) 786-3608.

Virginia Tax participates in E-Verify.

Consideration for an interview is based solely on the information within the application and/or resume’.

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their Certificate of Disability (COD) provided by a Vocational Rehabilitation Counselor within the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their Certificate of Disability. If you need to get a Certificate of Disability, use this link: Career Pathways for Individuals with Disabilities, or call DARS at 800-552-5019, or DBVI at 800-622-2155.

Contact Information

Name: Virginia Tax Talent Acquisition Team

Phone: 804-786-3608

Email: hroffice@tax.virginia.gov