Position Class Salary Range: $63,131 - $99,305 depending on experience.
Job Summary
Under limited supervision, performs administrative oversight to the Children's Services Act (CSA) program. This is a highly technical position requiring significant detailed work including fiscal oversight and processing, reading, interpreting and implementing state policy, contracts administration, auditing and overall responsibility for all Children's Services Act in both Suffolk and Isle of Wight. This person is also staff to the Community Policy and Management Teams in Suffolk and Isle of Wight. This person hires, trains and supervises CSA staff.
In addition to fiscal, procurement, administrative and technical work, the person must also be able to assess client needs, facilitate groups, train public and private staff on CSA, participate on professional, legislative and judicial teams and committees, and work with vendors. This person must have a strong understanding of Evidence Based Programs related to services provision for at-risk youth and their families. Employee is also responsible for recommending services, service providers, and changes, as necessary; and for preparing various reports and statistical records. Reports to the Assistant Director of Social Services.
Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the job description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were actually written out in this job description. This person works primarily from the Suffolk Health and Human Services building, but is also required to travel locally regularly, and potentially out of the state for conferences or critical service needs.
Essential Job Functions
Oversees the administration of the Children's Services Act (CSA) programs; develops policies and procedures.
Screens referrals for required information, agency staffing, eligibility criteria, and timeliness; assesses needs of clients referred, utilizing clinical information.
Monitors implementation of service plans and results for on-going cases to determine suitability of services, utilizing clinical information.
Communicates with Family Assessment and Planning Team and Community Policy and Management Team members, service providers, case managers, and family members.
Facilitates and provide staff support to the teams; assists or represents the case managers in funding request cases.
Documents all CSA actions pertaining to each child in care; maintains official records for each case.
Recommends CSA program services, service providers, and changes in service; negotiates service contracts with private and public vendors; investigates and audits questionable fees or services.
Negotiates service contracts with private and public vendors; investigates and audits questionable fees or services.
Determines the effectiveness of programs to ensure cost effectiveness; administers interagency contracts.
Manages CSA program expenditures to comply with budget requirements and State guidelines.
Collects and disseminates information on available services; compiles and submits fiscal and statistical reports.
Makes oral presentations before community and civic groups pertaining to CSA programs; confers and maintains contact with professionals and professional groups to share information and maintain knowledge of trends and developments in family services issues.
Performs other related duties as required.
Employee must be willing to work disaster related assignments, including emergency shelter duty, in the event of a natural disaster or emergency.
Required Qualifications
Graduation from a four year-college or university with a degree in sociology, human services or a related field, Master's degree preferred; and 3 to 5 years of experience in human services program eligibility or case management work; or any equivalent combination of training and experience which provides the required knowledge, skills and abilities. Requires a valid driver's license.
Knowledge, Skills & Abilities
Knowledge of local, State and federal laws, ordinances, rules and regulations governing CSA programs.
Knowledge of the policies, procedures, rules and regulations of CSA programs, as administered through the State and City Social Services programs.
Knowledge of social work principles, techniques and practices and their application to CSA problems.
Knowledge of the forms, documents and manuals associated with CSA programs.
Knowledge of other programs administered through the City Social Services Department, and through community human services agencies or volunteer groups.
Knowledge of the social and economic factors in the community.
Ability to plan, direct and coordinate the work of subordinate employees.
Ability to use common office machines, including computer-driven word processing, spreadsheet and file maintenance programs.
Ability to compile technical information from a variety of sources and prepare clear and concise reports.
Ability to exercise considerable initiative and independent judgment in analyzing and applying standards to a variety of situations.
Ability to explain rules, regulations and policies of CSA programs in terms understood by applicants and the general public.
Ability to exercise considerable tact, courtesy and discretion in contact with program applicants and clients, and the general public.
Ability to exercise considerable discretion in handling confidential files.
Ability to establish and maintain effective working relationships as necessitated by work assignments.
Ability to compare and/or judge the readily observable, functional, structural, or compositional characteristics (whether similar to or divergent from obvious standards) of data, people or things.
Ability of speaking and/or signaling people to convey or exchange information. Includes receiving instructions, assignments and/or directions to subordinates or assistants.
Ability to read a variety of correspondence, reports, records, forms, statistical summaries, policy manuals, etc.; prepare reports, correspondence, records, forms, etc., using prescribed formats and conforming to all rules of punctuation, grammar, diction, and style.
Ability to speak before groups of people with poise, voice control and confidence.
Ability to apply principles of logical or scientific thinking to define problems, collect data, establish facts, and draw valid conclusions.
Ability to record and deliver information, to explain procedures, to follow oral and written instructions.
Ability to communicate effectively and efficiently in a variety of technical or professional languages, including legal, medical and insurance terminology.
Ability to utilize mathematical formulas, to add and subtract, multiply and divide; utilize decimals and percentages.
Ability to inspect items for proper length, width and shape.
Performance Evaluation Criteria
Quality of Work
Quantity of Work
Dependability
Attendance
Initiative and Enthusiasm
Judgment
Cooperation
Relationships
Coordination of Work
Safety
Physical Requirements
Must be physically able to operate a variety of automated office machines which include computers, calculators, copiers, facsimile machines, photograph identification machines, laminating machines, etc. Must be able to exert up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Sedentary work involves sitting most of the time but may involve walking or standing for periods of time. Requires the ability to coordinate hands and eyes rapidly and accurately in using automated office equipment. Requires the ability to handle a variety of items, office equipment, control knobs, switches, etc. Must have minimal levels of eye/hand/foot coordination. Requires the ability to differentiate between colors and shades of color. Requires the ability to deal with people beyond giving and receiving instructions. Must be adaptable to performing under minimal levels of stress when confronted with persons acting under stress. Requires the ability to talk and/or hear: (talking - expressing or exchanging ideas by means of spoken words; hearing - perceiving nature of sounds by ear).
FLSA Status
Exempt
Each agency within the Commonwealth of Virginia is dedicated to recruiting, supporting, and maintaining a competent and diverse work force. Equal Opportunity Employer
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