Convictions and Suspensions Process Manager

Title: Convictions and Suspensions Process Manager

State Role Title: Financial Services Manager I

Hiring Range: $54,640 - $62,300

Pay Band: 4

Agency: Department of Motor Vehicles

Location: Richmond, VA

Agency Website: www.dmv.virginia.gov

Recruitment Type: General Public - G

Job Duties

The Virginia Department of Motor Vehicles (DMV) is seeking a Convictions and Suspensions Process (CSP) Manager to direct the Conviction and Suspension Processing work center, ensuring the accurate and timely posting of convictions, suspensions, and revocations to customer records. The manager supervises and evaluates staff performance, resolves escalated issues, ensures compliance with legal mandates, and maintains the integrity of DMV databases. This position requires a high level of accountability, attention to detail, and the ability to effectively manage both people and processes within a dynamic legal framework.

Responsibilities Include
• Overseeing the daily operations of the Conviction and Suspension Processing work center, maintaining a thorough understanding of statutory requirements and ensuring compliance with motor vehicle laws
• Setting clear expectations for staff roles and responsibilities, providing guidance and support to ensure effective work performance
• Implementing regular audits and reviews of work center processes and the Driver License Guide to ensure adherence to legal and organizational standards
• Handling escalated customer inquiries and serving as a liaison with external agencies (e.g., Virginia Alcohol Safety Action Program, law enforcement, courts, etc.), ensuring effective collaboration
• Participating in agency-wide projects, contributing to the implementation of new laws and operational enhancements


The Virginia Department of Motor Vehicles (DMV), headquartered in Richmond, Virginia, serves approximately 6.2 million licensed drivers and ID card holders with over 8.4 million registered vehicles. In addition, DMV serves many businesses, including dealers, fuel tax customers, rental companies, driving schools, other state agencies, local governments, and non-profit organizations. DMV operates upon five fundamental core values: Trustworthiness, Respect, Accountability, Integrity, and Teamwork (TRAIT). We don’t just talk about our core values. We live them!

Minimum Qualifications

• Comprehensive knowledge of motor vehicle laws, DMV regulations, and court procedures
• Strong organizational skills and the ability to prioritize tasks in a compliance-driven environment
• Advanced customer service skills, with a focus on problem-solving and delivering accurate, timely solutions
• Proficiency in using online document and record management system (e.g. CSS and DMV’s OnBase system)
• Experience managing staff, including team leadership, conflict resolution, and staff development
• Experience interpreting and applying laws and regulations in a fast-paced, compliance-focused environment
• Strong written and verbal communication skills, ensuring clarity in both internal and external communications

Additional Considerations

• Familiarity with legal terminology and the ability to interpret court orders and other legal documents
• Prior experience handling court orders, legal documents, or customer records in a DMV or similar legal/regulatory setting
• Experience working in a role that requires direct coordination with law enforcement, courts, or other government agencies

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

Selected candidate(s) must complete the I-9 Employment Eligibility Verification Form. DMV participates in E-Verify.

All applicants for employment must consent to a background check. Selected candidates must consent to a fingerprint-based criminal history check, driver record check, and background investigation, if applicable.

As a condition of employment, DMV will be alerted of any convictions for moving violations, including suspension of license.

Submission of an online application is required. DMV does not accept applications, resumes, cover letters, etc., in any other format. When applying for jobs, please ensure your online application or resume is complete with duties and skills associated with your work experience and years of experience to assess your skills in the screening process properly. Candidates are evaluated based on information provided in the application materials. Missing information cannot be assumed.

Contact Information

Name: DMV Employment

Phone: (804) 997-3020

Email: employment@dmv.virginia.gov

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.