Customer Care Representative - PW035

Pay Band: 2

Agency: Department of General Services 

Location: Richmond, VA 

Agency Website: www.dgs.virginia.gov 

Recruitment Type: General Public – G

The Division of Purchasing & Supply's Virginia Distribution Center (VDC) is seeking a customer service to serve as a Customer Care Representative. VDC provides state agencies and locality customers with quality products, quality service, and timely delivery of items at lowest possible costs. As part of VDC, the Customer Care Representative would provide office services support for VDC customers, including order entry and processing, document preparation/mailing, receiving, receptionist duties, and assisting with routing/load planning.

Job duties include, but are not limited to: 

• Serve as VDC Receptionist.
• Create and update shipping and billing accounts in the ERP system.
• Process customer orders and exception requests in the ERP system.
• Provide assigned customers with out-of-stock and substitution information and make adjustments.
• Assist with route planning for VDC deliveries.
• Review Sales Hold Report, Generic Error Report, and Comments Report daily to address/correct any errors and release orders to be added to the route plan.
• Receive inbound orders and review associated documents for accuracy.
• Create VA DOC Monthly Allocation Spreadsheet for review by VDC Management.

This position will be located in Sandston, Virginia and must report on-site. This position is not eligible for a hybrid telework schedule.

We’ve got great benefits! 

DGS offers excellent health benefits at affordable pricing, pre-tax spending accounts, paid life insurance, paid Short- and Long-Term Disability benefits, paid holidays, vacation, and other leave benefits, wellness programs, and a state retirement plan with options for tax-deferred retirement savings including employer matching. Additionally, supplemental bus passes, ride share, or parking are available and DGS is a qualifying employer for the Public Service Loan Forgiveness Program.  

Minimum Qualifications 

• Customer service experience.
• Experience with dispatch or logistics for warehouses, distribution centers, or other facilities.
• Experience with ERP systems.
• Experience with e-procurement or order processing software.
• Familiarity with administrative/office work, such as filing, answering phones, and data entry.
• Basic personal computer, software, data entry skills, including 10-key data entry and spreadsheets.
• Ability to work independently and collaboratively with all levels of staff, involving the Assistant Manager and Manager when appropriate.
• Ability to communicate effectively, verbally and in writing.
• Ability to apply oral and written policies, procedures, and instructions.

Sponsorship will not be provided for this position now or in the future. Confirmation of eligibility to work will be required at time of hire. 

The selected candidate must also pass a criminal background check. 

Additional Considerations 

• Experience with load planning or routing for a commercial warehouse, distribution center, commercial warehouse, or governmental facility.
• Experience creating and reviewing reports from a variety of software/systems.
• Experience with eVA procurement system.
• Experience with Warehouse Management Systems.
• Experience with multi-line phone systems and associated telephone techniques and protocols.

Special Instructions 

The online state application must contain all required information and fully respond to questions to be considered for this job opportunity. Please be sure that all of your relevant qualifications and considerations are specifically addressed in your submitted application. 

Online applications should be submitted via jobs.virginia.gov. 

Fax, e-mail, or mail applications will not be accepted. For assistance or computer access, please visit your local Virginia Employment Office or contact our office jobs@dgs.virginia.gov or 804-786-3910.  

You will be provided a confirmation of receipt when your application has been successfully submitted. Applications will continue to be accepted until a suitable pool of candidates is received, but this position may be closed at any time after May 25, 2025. Please refer to the “Your Application” page in your account to check the status of your application for this position. Applicants in need of accommodation during the application and/or interview process may contact DGS at 804-786-3910 for assistance.    

Sponsorship will not be provided for this position now or in the future. Confirmation of eligibility to work will be required at time of hire. DGS will record information from each new employee’s Form I-9 (Employment Eligibility Verification) into the Federal E-Verify system to confirm identity and work authorization. 

The selected candidate must pass a criminal background check. 

The Virginia Department of General Services is an equal opportunity employer and a proud Virginia Values Veterans (V3) Certified employer. Individuals from minoritized groups, individuals with disabilities, veterans, and individuals with AmeriCorps, Peace Corps, and other national service experience are encouraged to apply.  

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019. 

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process. 

Contact Information  

Name: DGS Human Resources  

Phone: 804-786-3910  

Email: jobs@dgs.virginia.gov