DLQA Examiner

Title: DLQA Examiner

State Role Title: Compliance/Safety Officer III

Hiring Range: $51,280 - $58,459

Pay Band: 4

Agency: Department of Motor Vehicles

Location: Portsmouth, VA

Agency Website: www.dmv.virginia.gov

Recruitment Type: General Public - G

Job Duties

The Virginia Department of Motor Vehicles (DMV) is seeking to hire a Compliance /Safety Officer III. The work location for this position is at the Portsmouth CDL testing site.
The DLQA Specialist is responsible for ensuring the accuracy and compliance of driver licensing processes within the Department of Motor Vehicles (DMV). This role involves conducting audits, overseeing compliance with federal and state regulations (e.g., REAL ID, CDL), and recommending process improvements to enhance operational efficiency. The Specialist also provides training and support to DMV field staff, ensuring adherence to regulatory requirements.

The Virginia Department of Motor Vehicles (DMV), headquartered in Richmond, Virginia, serves approximately 6.2 million licensed drivers and ID card holders with over 8.4 million registered vehicles. In addition, DMV serves many businesses, including dealers, fuel tax customers, rental companies, driving schools, other state agencies, local governments, and non-profit organizations. DMV operates upon five fundamental core values: Trustworthiness, Respect, Accountability, Integrity, and Teamwork (TRAIT). We don’t just talk about our core values. We live them!

Minimum Qualifications

• Comprehensive understanding of driver licensing laws and regulations, including state and federal standards (e.g., AAMVA guidelines).
• Familiarity with DMV operations, particularly in testing and certifying drivers.
• Knowledge of auditing processes and the ability to conduct thorough evaluations of third-party testers and training schools.
• Strong interpersonal and communication skills for effective interaction with DMV staff and a diverse customer base.
• Proficiency in administering a variety of driver licensing tests, including knowledge, vision, and road skills assessments.
• Basic computer skills, including data entry and record management within DMV systems (e.g., CSTIMS, MySelect).
• Ability to interpret and apply complex laws, rules, policies, and procedures in a consistent and fair manner.
• Demonstrated ability to train and certify DMV staff and third-party testers, ensuring high standards of performance.
• Strong problem-solving abilities, especially in addressing discrepancies in testing, licensing, or compliance issues.

Additional Considerations

• Experience conducting audits or evaluations in a transportation or regulatory environment.
• Experience with training or quality assurance, particularly related to commercial driving regulations and certifications.
• Driver’s license: Must possess a valid Virginia driver’s license with no more than 6 demerit points.
• Pre-trip Inspection and Road Skills Certification: Must successfully obtain and maintain certification in pre-trip inspection and road skills auditing after being hired.
• Certification: Must obtain AAMVA Commercial Examiner Certification and Virginia Third-Party Tester Audit Certification within the first year of employment.
• FMCSA Certification: Must complete Federal Motor Carrier Safety (FMCSA) skills performance evaluation training.

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

Selected candidate(s) must complete the I-9 Employment Eligibility Verification Form. DMV participates in E-Verify.

All applicants for employment must consent to a background check. Selected candidates must consent to a fingerprint-based criminal history check, driver record check, and background investigation, if applicable.

As a condition of employment, the DMV will be alerted of any convictions for moving violations, including license suspension.

Submission of an online application is required. DMV does not accept applications, resumes, cover letters, etc., in any other format. When applying for jobs, please ensure your online application or resume is complete with duties and skills associated with your work experience and years of experience to properly assess your skills in the screening process. Candidates are evaluated based on information provided in the application materials. Missing information cannot be assumed.

Contact Information

Name: DMV Employment

Phone: (804) 367-0528

Email: employment@dmv.virginia.gov

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.