Customer Service Correspondence Associate –Hourly/Wage (Multiple Positions-Remote)

Title: Customer Service Correspondence Associate –Hourly/Wage (Multiple Positions-Remote)

State Role Title: Admin. Office Specialist III

Hiring Range: Commensurate with experience

Pay Band: 3

Agency: Department of Taxation

Location: (Remote)

Agency Website: https://www.tax.virginia.gov/work-with-us

Recruitment Type: General Public - G

Job Duties

Virginia Tax’s Office of Customer and Taxpayer Services is seeking Customer Service Correspondence Associates who are customer-focused individuals to provide assistance to taxpayers, businesses and their representatives responding to inquiries received through the mail. The Contact Center is a fast-paced, dynamic work environment which requires quick learning and thinking, strong interpersonal and writing skills, and professionalism in corresponding with the public. There will be opportunities to work with other partnering units also.

The Contact Center is the first point of contact for most of the agency’s customer service functions and serves a vital role in fostering positive customer interactions and ensuring timely responses to inquiries.  
 

These are hourly/wage positions, with 8-hour shifts, Monday-Friday, 8:30am – 5:15pm ET. These are remote/home-based position once trained. Training is 3-5 weeks, with the first 3 weeks in person, and then you would transition to remote. The anticipated start date for the positions will be on August 25, 2025.


The anticipated hourly rate is commensurate with experience up to $20.00 per hour.

To be eligible to telework from home, a hard-wired high-speed Internet connection is REQUIRED with a download speed of 10 MB or higher, an upload speed of 10 MB or higher, and a maximum latency of 75 MS. Your modem/router must have ethernet ports for a physical phone connection. (See testing requirements under special instructions)

As a member of the Virginia Tax team, you can expect additional benefits such as: 

• Job stability and quality of life! Enjoy your work/life balance with flexible schedule options. 

At Virginia Tax… 

We are dedicated, resourceful individuals who strive to exceed our customers’ expectations. Not only do we serve the public, but we are also the public. We are a part of a community that cares about and celebrates each other, who promote opportunities for growth within a stable environment, and support a healthy work-life balance.  

What we do matters. So do you. 

Minimum Qualifications

Strong computer skills to include the use and navigation of multiple systems 

Customer service skills

Strong written communication skills and demonstrated ability to effectively communicate with a diverse population., including strong attention to detail while reviewing written correspondence.

Experience analyzing and researching critical information and relaying that information to customers in an understandable manner 

Additional Considerations

Experience working in accounting, banking and tax preparation

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

Internet Speed Test: To test the speed of your internet connection, from your home computer go to www.speedof.me and click the “Start Test” icon. A download speed of 10MB or higher, an upload speed of 10MB or higher and maximum latency of 75ms is REQUIRED.


All Virginia Tax employees must be current with filing their Virginia state tax returns ensuring they were filed in compliance with established laws, rules and regulations. 
 
Selected candidate(s) will be required to consent to and successfully pass a background investigation which includes fingerprint-based criminal history, tax compliance, and DMV driving record (if applicable) checks. 
 
The selected candidate will be prohibited from performing tax or accounting services for compensation during or outside business hours. 
 
Virginia Tax is an equal opportunity employer that values diversity in the workforce. All qualified applicants are afforded equal opportunities without regard to race, sex, color, national or ethnic origin, religion, genetics, age, veteran status, political affiliation, or disability. Reasonable accommodations are available to applicants with disabilities, if requested, during the application and/or interview process. If accommodations are needed, please contact Human Resources at (804) 786-3608. 
 
Virginia Tax is committed to providing equal opportunity to disabled individuals and willing to provide reasonable accommodations to enhance opportunities for individuals with disabilities. 
 
Virginia Tax participates in E-Verify. 
 
Consideration for an interview is based solely on the information within the application. 

Contact Information

Name: Virginia Tax Talent Acquisition Team

Phone: 804-786-3608 

Email: hroffice@tax.virginia.gov

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.