Customer Service Representative

Job Summary

$17.49 - $26.96 / hour DOQ + Part-Time County Benefits

Responsible for performing duties in the daily operation of the Parks & Recreation Department, including assisting patrons and monitoring activities. Also acts as lead worker. Shifts include a combination of the following hours M-Th 4:15-9:15 p.m., Fri 3:15-8:15 p.m. Saturdays 7:15 a.m.-1:15 p.m. or 1:15-6:15 p.m. and Sunday 12:30 -6:15 p.m.

Responsibilities

• Provides customer service to the public and internal customers in-person and over the telephone; provides information and directs patrons to desired areas.
• Completes registrations including payments; verifies cash drawer, closes out register and completes daily deposit reports.
• Opens and closes the facility; monitors and oversees the facility activities; maintains the cleanliness of the facility which may include emptying trash cans, picking up litter, cleaning restrooms, shelters, and locker rooms; performs minor repairs and maintenance on equipment, grounds and any facility structures; ensures compliance of facility rules, safety standards and sanitation requirements; inspects facility to help ensure the safe and proper conduct of patrons.
• Assists in the implementation of emergency action plan and responds to emergencies.
• Schedules the use of meeting rooms and coordinates group rentals for paying groups; assists with the setup of tables and chairs, audio visual equipment as needed.
• Acts as manager on duty in the absence of a full time staff.
• Performs other duties as assigned.

Qualifications:

• Any combination of education and experience equivalent to a high school diploma (dependent on assigned location); some work experience which shall have involved assisting the public, general record keeping and handling money.
• Must possess reliable transportation to work site(s).
• Depending on area assigned, must possess, or be able to obtain within 30 days of hire, a valid Virginia driver’s license and have an acceptable driving record based on James City County’s criteria.
• Must possess, or be able to obtain within sixty (60) days of hire, certification in First Aid and Cardiopulmonary Resuscitation (CPR) for Professional Rescuers (Infant, Adults, and Children).
• Knowledge of principles and processes for providing customer service including setting and meeting quality standards for services, and evaluation of customer satisfaction; automated and manual record keeping.
• Skill in use of computer software including Microsoft Office Suite.
• Ability to communicate with the public and coworkers in an effective, professional, and courteous manner; explain and enforce all policies and rules in an effective manner; operate cash register, general office equipment, word processing equipment and microcomputers as required to accomplish the work assigned; handle money and maintain related fiscal records; maintain moderately complex records; independently apply and carry out policies and procedures within assigned area of responsibility; make mathematical computations with accuracy; follow verbal and written instructions.

• May be assigned to work at one or more locations; and willing to work early mornings, days, evenings, weekends, and holidays.
• Performs work safely in accordance with department safety procedures and County Safety Program; operates equipment safely and reports any unsafe work condition or practice to supervisor.
• May be required to report to work to serve customers during emergency conditions; may be assigned to report at a different time and location and to perform different duties as necessary.

Click here ​for full job description. Accepting applications until position is filled. Cover letters and resumes may also be attached, but a fully completed application is required for your application to be considered.

James City County is dedicated to building a diverse workforce and is committed to providing reasonable accommodations. If you need assistance with completing the employment application, please contact the HR Department at 757-253-6680 or email HR.Recruit@jamescitycountyva.gov.