Director of Student Support Services

Job Description:

• Great Expectations Program
• Single Stop Program
• Office of Disability Services
• Mental Health and Wellness Services
• Benefit Screening Services
• Career Support
• Student Conduct & Advocacy

Master's degree in social work, counseling, higher education, psychology, student affairs, or a closely related field. Minimum of five (5) years of progressively responsible leadership experience in higher education student support services, K–12 student support services, military student support programs, or community-based support programs. Leadership experience in student success initiatives, including academic advising, student retention strategies, and support systems for a variety of student populations. Experience managing professional staff and effective teams. Experience in behavioral intervention systems, crisis response protocols, student conduct processes. Experience with disability services, including knowledge of ADA, accommodation procedures and accessible learning environments. Experience leading strategic initiatives in career services and career development for students from diverse backgrounds. Exceptional interpersonal and communication skills to effectively advocate for students and collaborate with internal and external stakeholders. Strategic thinking and organizational agility in managing budgets, personnel, and resources in a student-centered environment. Proficiency with student information systems, case management software, and CRM platforms used in higher education. Ability to lead staff development initiatives and foster a collaborative, innovative, and accountable team culture.

Knowledge of public assistance programs and student case management. Experience developing outreach initiatives for a variety of student populations. Ability to implement technology-driven student support solutions. Demonstrates expertise in the use and management of student support technologies or comparable platforms.