Dispatcher Supervisor

Title: Dispatcher Supervisor DSP03444

State Role Title: Emergency Coordinator III

Hiring Range: Starting at $74,481 with additional credit for equivalent experience.

Pay Band: 5

Agency: Department of State Police

Location: Wytheville, Virginia

Agency Website: vsp.virginia.gov

Recruitment Type: Agency Employee Only - A

Job Duties

Applicants hired into this position who are not currently VA state government employees are eligible for a $5,000 sign-on bonus upon hire with signature of a 12-month agreement.

Applicants hired into this position who are currently working for VA state government are eligible for a $5,000 retention bonus after 10 months of successful service with signature of an agreement for an additional 12-months of service. Current Virginia State Police employees working in a Dispatcher function are not eligible for a retention bonus.

About the Position:

The Virginia State Police (VSP) is seeking to hire a Dispatcher Supervisor at our Division 4 Headquarters in Wytheville, Virginia. The successful candidate will oversee the Field Division’s Communication Center, ensuring efficient, continuous operations in compliance with Department policies, National Crime Information Center (NCIC)/ Virginia Criminal Information Network (VCIN) standards, and Federal Communications Commission (FCC) regulations; supervise emergency dispatch staff; manage schedules; conduct performance evaluations; develop cross-training plans and desk procedures to support operational continuity; oversee training; and ensure proper use of communications equipment. The role also serves as a liaison with 23 Statewide Agencies Radio System (STARS) Program agencies and federal law enforcement partners, ensuring timely and professional information exchange. May require rotating shifts as essential personnel.

About the Agency:

We are seeking to expand our diverse team of change makers and innovators. As a member of the VSP family, you would make a difference by serving every city, county, town, resident, and visitor of the Commonwealth through supporting our vast public safety mission. Challenge yourself to make a difference today by applying for a career with VSP!

VSP embraces inclusion and diversity in our workforce and in the protection of all people. We embrace our tradition of professionalism and excellence, and we are excited for our future as we continue our journey to become a best-in-class state government agency. We are firmly committed to our family-like culture and are seeking to expand our team.

Minimum Qualifications

•Considerable knowledge of policies and procedures and rules and regulations pertaining to emergency communications equipment and operations; of the Division geographical area and radio codes; and of supervisory practices and principles.
•Working knowledge of Computer-aided Dispatch (CAD), National Crime Information Center (NCIC)/Virginia Criminal Information Network (VCIN), and other relevant databases.
•Skill in operating computers and using Microsoft Office applications and operating CAD equipment.
•Ability to prepare reports and operation manuals; to be organized, detailed oriented, handle multiple responsibilities and act appropriately in emergency situations; to interpret policies and develop procedures; to supervise subordinates while providing leadership and maintaining a good working relationship; to provide training and formal instruction, exercising good judgement under stress; to analyze information and communicate effectively; orally and in writing in English; and to interact with the co-workers, general public, and others contacted internally and externally in the course of work.
•Must have experience working in a Communications Center.
•Must have experience as a police/emergency service dispatcher.
•Graduation from high school or equivalent.
•Must be eligible to become Virginia Criminal Information Network (VCIN) certified which requires either United States citizenship or a lawful permanent resident of the United States and eligible for naturalization.

Additional Considerations

N/A

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

Elements of the selection process include the screening of application(s); the interviewing of qualified candidate(s), to include pre-employment testing, a presentation and/or a work sample, if applicable; salary negotiation(s) if applicable; a background investigation; and a medical evaluation if applicable. The anticipated duration of the pre-employment process is determined by the successful completion of the above items.

Applications, cover letters and/or resumes shall only be accepted on-line through the PageUp recruitment management system at https://jobs.virginia.gov and must be received by 11:55 P. M. on May 26, 2025. Please limit resumes to four pages and cover letters to one page. Any additional attachments received in excess of this will not be considered.

PageUp provides a confirmation of receipt of your application, resume and/or cover letter submitted successfully. Please refer to your PageUp account to check the status of your application for this position. For questions, please contact the Employment Unit of the Human Resources Division at civilianemployment@vsp.virginia.gov.

The Department of State Police is an Equal Opportunity Employer. Our policy is to extend employment opportunities to qualified individuals on an equal basis regardless of an individual’s race (or traits historically associated with race including hair texture, hair type, and protective hairstyles such as braids, locks, and twists); sex; color; national origin; religion; sexual orientation; gender identity or expression; age; veteran status; political affiliation; disability; genetic information; and pregnancy, childbirth, or related medical conditions.

REASONABLE ACCOMMODATIONS ARE AVAILABLE UPON REQUEST

(V)alor (S)ervice (P)ride

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.