DMV Customer Service Center Work Leader Floaters - #01441 & #01480 Staunton District

Title: DMV Customer Service Center Work Leader Floater - Staunton District

State Role Title: Court, Municipal, and License Clerks

Hiring Range: $47, 355.00 - commensurate with DMV experience.

Pay Band: 3

Agency: Department of Motor Vehicles

Location: Staunton District Office

Agency Website: www.dmv.virginia.gov

Recruitment Type: Agency Employee Only - A

Job Duties

Opportunity for Current DMV Employees — Join our team as a Work Leader Floater!

Are you passionate about customer service and ready to take the next step in your DMV career? The Virginia DMV is hiring 2 Work Leader Floaters for the Staunton District, supporting the Charlottesville, Culpeper, Fredericksburg, Harrisonburg, Lexington, Stafford, Staunton, Waynesboro, Winchester and Woodstock Customer Service Centers.

As a Work Leader, you’ll do more than provide top-notch service — you’ll mentor, guide, and inspire your colleagues while performing vital customer transactions, issuing DMV credentials, and conducting road and vision tests. You’ll be a key resource for licensing and testing expertise, help train new team members, support management initiatives, and step in as acting manager when needed.

What We’re Looking For:

A strong customer service background

Leadership and mentoring skills

The ability to work independently and adapt to different locations

Knowledge of DMV policies, procedures, and Virginia motor vehicle laws

At DMV, we proudly serve over 6 million drivers and ID holders and more than 8 million vehicles across Virginia. We’re committed to building a workplace around our core values — Trustworthiness, Respect, Accountability, Integrity, and Teamwork (TRAIT) — and we live those values every day.

If you're ready to grow your career, make a real difference, and be part of a supportive and dynamic team, we want to hear from you!

Customer Service Centers are typically open Monday through Saturday.

Minimum Qualifications

Minimum KSAs:
• Strong understanding of effective customer service strategies, including conflict resolution and handling escalated issues.
• Knowledge of motor vehicle laws and DMV regulations to ensure compliance and accurate service delivery.
• Proficiency in financial procedures, including fee processing and documentation.
• Awareness of privacy standards for handling and protecting sensitive customer information.
• Familiarity with DMV operational procedures, including customer transactions and documentation requirements.
• Ability to interpret and apply complex regulations to ensure compliance and proper service delivery.
• Proficiency in Microsoft Office Suite, DMV-specific software, and other technical tools to manage operations.
• Strong organizational and multitasking skills to manage daily operations efficiently in a high-pressure environment.
• Communication skills for clear and effective interactions with team members, customers, and stakeholders.

Additional Considerations

• Skills in mentoring, coaching, and developing staff to achieve performance goals and professional growth.
• Proven ability to manage daily operations, ensuring procedural compliance and service excellence.
• Advanced problem-solving abilities to analyze situations, make informed decisions, and implement effective solutions.
• Adaptability to frequent changes in policies, procedures, and technologies.
• Leadership skills to foster a collaborative and productive team environment.

• Security Clearances: A criminal background check is required to ensure the integrity of DMV operations.
• Driver’s License: Must possess and maintain a valid driver’s license with fewer than 6 demerit points.
• Instructor Certification: Must be 21 years of age and maintain the instructor certification for administering road tests.

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

Selected candidate(s) will need to complete the I-9 Employment Eligibility Verification Form. DMV participates in E-Verify

All applicants for employment must consent to a driver history and criminal background check. A fingerprint-based criminal history check will be required on selected applicant(s).

Submission of an online application is required. DMV does not accept applications, resumes, cover letters, etc. in any other format. When applying for jobs, please ensure your online application or resume is complete with duties and skills associated with your work experience as well as years of experience in order to properly assess your skills in the screening process. Candidates are evaluated based on information provided in the application materials. Missing information cannot be assumed.

Contact Information

Name: DMV Employment

Phone: 703-530-3565

Email: employment@dmv.virginia.gov

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.