DMV Customer Service Generalist - Norton 04120

Title: DMV Customer Service Generalist - Norton 04120

State Role Title: Admin and Office Spec III

Hiring Range: Starting at $41,000

Pay Band: 3

Agency: Department of Motor Vehicles

Location: NORTON CSC

Agency Website: dmv.virginia.gov

Recruitment Type: General Public - G

Job Duties

Join the Virginia DMV Team as a Customer Service Generalist – Norton Customer Service Center

Are you a service-driven professional looking to grow your career with an organization that values trust, respect, and teamwork? The Virginia Department of Motor Vehicles (DMV) seeks a Customer Service Generalist for our Norton Customer Service Center. This is your opportunity to make a meaningful impact by helping Virginians access essential services daily.

What You’ll Do:

As a Customer Service Generalist, you'll serve as the face of the DMV, delivering top-notch service to a diverse customer base. Your daily responsibilities will include:

• Communicating DMV policies, procedures, and regulations effectively

• Issuing identification cards and processing customer applications

• Administering vision screenings, knowledge exams, and in-car road tests

• Handling a variety of vehicle registration, titling, and tax/fee collection services

• Managing cash and credit card transactions with accuracy and professionalism

Why Join Us?

We provide a supportive, training-focused environment to help you succeed. In addition to professional development and career growth opportunities, we offer:

• Competitive salary

• Excellent health and retirement benefits

• Twelve paid holidays per year

• Paid annual, sick, and family/personal leave

• Deferred compensation plans

About the Virginia DMV:

Headquartered in Richmond, the Virginia DMV serves more than 6.2 million licensed drivers and ID holders and manages over 8.4 million registered vehicles. We partner with businesses, local governments, and nonprofit organizations to support transportation services across the Commonwealth. Our core values—Trustworthiness, Respect, Accountability, Integrity, and Teamwork (TRAIT)—guide everything we do.

Minimum Qualifications

• Strong verbal and written communication skills to engage with a diverse range of customers and stakeholders, especially in high-pressure environments.
• Proven ability to deliver exceptional customer service and resolve inquiries promptly.
• Attention to detail for accurate processing and verification of transactions.
• Problem-solving skills for resolving customer issues in fast-paced environments.
• Proficiency in using Microsoft Office applications (e.g., Word, Excel) and computer literacy.
• Ability to read, understand, and interpret complex laws, policies, and DMV procedures.
• Ability to analyze and accurately apply DMV regulations and procedures to resolve customer-specific situations.
  

Additional Considerations

• Familiarity with DMV processes, including policies and procedures related to licensing, registration, and titling.
• Understanding of public sector operations, including government processes, regulations, and customer service protocols.
• Proven experience in customer service, handling inquiries, and resolving escalated customer issues.
• Demonstrated administrative experience, including document processing, data entry, and record maintenance.
• Instructor Certification: Must be at least 21 years of age and maintain an instructor certification for administering road tests.
  

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

Selected candidate(s) must complete the I-9 Employment Eligibility Verification Form. DMV participates in E-Verify.

All applicants for employment must consent to a background check. Selected candidates must consent to a fingerprint-based criminal history check, driver record check, and background investigation, if applicable.

As a condition of employment, the DMV will be notified of any moving violation convictions, including license suspensions.

Submission of an online application is required. The DMV does not accept applications, resumes, cover letters, or other documents in any format other than the specified format. When applying for jobs, please ensure that your online application or resume is complete, including details of your duties and skills associated with your work experience and years of experience, to facilitate a proper assessment of your skills during the screening process. Candidates are evaluated based on information provided in the application materials. Missing information cannot be assumed.

Contact Information

Name: DMV Employment

Phone: 804-367-0528

Email: employment@dmv.virginia.gov

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants must provide their AHP Letter (formerly COD), which was issued by the Department for Aging & Rehabilitative Services (DARS) or the Department for the Blind & Vision Impaired (DBVI). Service-connected veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to obtain their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022, and February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.