Financial Aid Assistant

  • https://jobs.vccs.edu/postings/86753
  • Alexandria, Virginia, United States
  • Hold for NV280-VP Student Affairs
  • Northern VA Community College
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Title: Financial Aid Assistant

Agency: Northern VA Community College

Location: Alexandria - 510

FLSA: Nonexempt

Hiring Range: $22/hour

Full Time or Part Time: Part Time

Additional Detail


Job Description:
To assist all Northern Virginia Community College students who have applied for financial aid, or who wish to, by providing information that will guide each student through the aid process—over the phone, by email, or by in-person consultations using appropriate policies and regulations. To provide assistance for students in the on-line processes that support the financial aid process and to monitor a computer lab where that assistance is provided.

  • Serves students by providing excellent customer service.
  • Handles customer questions and inquiries with the highest degree of courtesy and professionalism to resolve customer issues.
  • Acts as the liaison between students and Financial Aid Representatives
  • Directs students to the proper individual or department as necessary.
  • Analyzes financial aid information provided by students on FAFSA to determine completeness and correctness.
  • Identify discrepancies related to information provided on documents vs. information provided on FAFSA, and reviews submitted documentation for accuracy to be scanned to the CFAO for review.
  • Assists students in identifying and completing requested items required to complete the application process.
  • Assists students, whether in the financial aid office, virtually through Zoom/Teams or in the open computer lab, in completing the online FAFSA application and all FAFSA related requirements;
  • Assists students in navigating MyNOVA and the NVCC/VCCS email and in understanding College Financial Aid Support Center services.


***Applicants must reside in Virginia, Maryland or District of Columbia.
Minimum Qualifications:

  • Strong customer service
  • Familiarity with computer applications related to financial aid as well as student information systems.
  • Knowledge of office procedures, various office equipment,
  • Excellent communication and organization skills.
  • Ability to work well with students, staff and other offices for successful
    resolution to difficult problems.
  • Ability to work independently in identifying and addressing the student’s financial aid needs as they relate to the application process.
  • Knowledge and ability to follow rules, regulations and understand standards established by the college, state and federal financial aid programs.
  • Ability to work under pressure and to manage multiple task and
    demands.

Minimum Work Experience:
  • Experience in a customer service setting
  • Experience in higher education environment
  • Experience using computer programs such as Microsoft Office
  • Experience interacting with diverse populations
Additional Considerations:

  • Experience working with financial aid programs
  • Bi-lingual – Spanish, Farsi, Arabic, Urdu, and/or Hindi

 

Each agency within the Commonwealth of Virginia is dedicated to recruiting, supporting, and maintaining a competent and diverse work force. Equal Opportunity Employer

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