Information Technology Services Director

Title: Information Technology Services Director

State Role Title: Information Technology Manager I

Hiring Range: Commensurate with Experience

Pay Band: 6

Agency: Dept Behavioral Health/Develop

Location: Piedmont Geriatric Hospital

Agency Website: https://pgh.dbhds.virginia.gov

Recruitment Type: General Public - G

Job Duties

To provide campus wide (PGH & VCBR) management for Information Technology and Security Systems Department. Manages the IT and Security Systems staff and budget. Provides direction for the following areas: IT Security, access control, software application development, telecommunications services, procuring technology related equipment, and provide overall systems management. This position supports and manages data and video networks, managed print services, storage of confidential digital data, and all electronic security equipment. Acts as liaison with VITA/SAIC to ensure proper service according to the contract. Provide leadership and direction to the implementation of Electronic Health Record (EHR) for both PGH and VCBR to the specific needs of both PGH and VCBR. Manages various projects involving IT and renovation and construction. Monitors and measures output for IT staff. Completes an annual IT strategic and emergency plan for both facilities in order to plan for the future. This position should be able to anticipate the agency-wide policy implications of a local issue, return a vision of what is needed through technology, and articulate a plan to combine technology with the top priorities addressing states services provided by both PGH and VCBR. This position is mission critical.

Knowledge, Skills & Abilities and/or Competencies required to successfully perform the IT Director position:

Security Surveillance Systems

Networking & End-User Support

A solid vision and understanding of technology planning, development, and deployment processes.

A solid vision and understanding of technology planning, development, and deployment processes.

Knowledge of business principles as well as state and federal mode of operations.

Knowledge of business principles as well as state and federal mode of operations.

Knowledge of electronics, troubleshooting, calibration, testing procedures, circuit analysis and repair.

Knowledge of electronics, troubleshooting, calibration, testing procedures, circuit analysis and repair.

Ability to diagnose and repair complex surveillance/locking equipment.

Ability to maintain computer infrastructures with emphasis on networking and network design.

Ability for capacity planning, installation, configuration, migration, monitoring, and security of complex network and surveillance environments.

Ability to develop wiring diagrams and schematics.

Ability to develop wiring diagrams and schematics.

Ability to develop reports and analyze data.

Ability to develop reports and analyze data.

Ability and experience managing server equipment and support staff of onsite and virtual servers.

Ability to follow oral and written instructions.

Ability to follow oral and written instructions.

Ability to perform multiple tasks in a fast-paced environment and to prioritize work assignments; requires strong organizational skills and attention to detail.

Ability to perform multiple tasks in a fast-paced environment and to prioritize work assignments; requires strong organizational skills and attention to detail.

Ability to develop and maintain an environment of customer service to all end-users, and department heads.

Ability to develop and maintain an environment of customer service to all end-users, and department heads.

Skills to manage and maintain all security systems, to include complex CCTV surveillance, radio communication, and other security and recording systems. Duties include system design, monitoring, granting individual permissions for access, maintenance, etc.

Ability to work with a wide variety of staff, review processes, interprets need and develops automated systems to assist end-users.

Ability to work with a wide variety of staff, review processes, interprets need and develops automated systems to assist end-users.

Ability to manage highly skilled professionals in the production of reasonable outcomes.

Ability to manage highly skilled professionals in the production of reasonable outcomes.

Retain and recruit and develop relevant staff to maintain systems needed for PGH and VCBR.

Retain and recruit and develop relevant staff to maintain systems needed for PGH and VCBR.

Ability to manage simple to complex projects involving multiple disciplines.

Ability to manage simple to complex projects involving multiple disciplines.

Ability to think strategically.

Ability to manage a team of security systems specialists in a dynamic and changing technical environment.

Ability to think strategically.

Minimum Qualifications

• Experience designing and supporting complex security surveillance systems required.
• Experience in healthcare setting required.
• Project Management experience or equivalent experience is required.
• Experience working with Senior Management Required
• Experience in the day-to-day support of complex networking and desktop environments required.

Additional Considerations

• Experience in a maximum-security setting preferred.
• Experience with supporting JACHO/CARF accredited facilities preferred.
• Experience working with fiber preferred

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

Piedmont Geriatric Hospital only accepts online applications via PAGEUP. Resumes and other documents may accompany the application but will not serve as a substitute for an application. Faxed, e-mailed or mailed applications will not be accepted. Please refer to your PAGEUP account for the status of your application and this position. This posting will remain open for a minimum of five (5) business days.

Piedmont Geriatric Hospital offers a comprehensive benefit package to include your choice of four health insurance plans, paid life insurance and retirement plans, 12 paid holidays, annual and sick leave.

Commonwealth’s Alternate Hiring Process: In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their Certificate of Disability (COD) provided by a Certified Rehabilitation Counselor within the Department for Aging & Rehabilitative Services (DARS). Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS to get their Certificate of Disability. If you need to get a Certificate of Disability, use this link: https://www.vadars.org/drs/cpid/PWContact.aspx , or call DARS at 800-552-5019.

Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disabilities Act. Contact Human Resources at (804-518-3339) for assistance. Minorities, Individuals with disabilities, Veterans, and people with National Service experience are encouraged to apply. EEO/AA/TTY.

Piedmont Geriatric Hospital is an Equal Opportunity Employer. Employment opportunities are open to all regardless of race, sex, color, national origin, religion, sexual orientation, gender identity, age, veteran status, political affiliation, genetics or disability.

DBHDS is a healthcare organization and must comply with the federal Centers for Medicare and Medicaid Services (federal CMS) guidance on Omnibus COVID-19 Health Care staff Vaccination Regulation which requires vaccination of all employees or an exemption. A job offer of employment is contingent upon the candidate meeting these guidelines as a condition of employment.

Contact Information

Name: Shanon Gardner

Phone: 804-766-3326

Email: shanon.gardner@dbhds.virginia.gov

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.