Investigations Unit Manager, Consumer Protection

Title: Investigations Unit Manager, Consumer Protection

State Role Title: Investiagations Unit Manager

Hiring Range: Commensurate with Experience

Pay Band: UG

Agency: Attorney General & Dept of Law

Location: Office of the Attorney General

Agency Website: https://www.oag.state.va.us/

Recruitment Type: General Public - G

Job Duties

This individual will manage the Investigations Unit of the Consumer Protection Section, whose staff members investigate suspected violations of the Virginia Consumer Protection Act and other state and federal consumer protection laws. The Investigations Unit Manager also will carry a caseload with responsibility to handle consumer complaints that allege violations of law, facilitate the resolution of consumer complaints as may be appropriate, and work with Consumer Protection Section attorneys to develop and pursue possible enforcement actions. This individual will conduct consumer and witness interviews, draft interview summaries, and prepare investigative reports. When appropriate, the Investigations Unit Manager will perform field investigations, including in matters involving the sale of substances containing tetrahydrocannabinol, unlawful price gouging, and towing law violations. Routine interaction with state/federal officials, businesses, and the general consuming public is required.

Minimum Qualifications

• Qualified candidates should have knowledge and experience in consumer protection laws, conducting interviews and investigations, and facilitating the resolution of consumer complaints.
  
• Candidates also should have well-developed oral and written communication skills; a proven ability to work efficiently in a fast-paced, high-volume environment; and the skills to interact effectively with other state/federal agencies and the general public.
  
• Proficiency using personal computers is required, including a solid working knowledge of Microsoft Word, Excel, and databases.
  
  

Additional Considerations

• Preferred candidates will possess a B.A. or B.S. college degree in criminal justice, public administration, political science, government, or a related field; or the equivalent combination of experience, training, and education in law enforcement, regulatory enforcement, or investigations.
  
• Preferred candidates also should have the demonstrated ability to motivate, coach, lead, and manage personnel.

Special Instructions

Kindly utilize the Virginia Jobs website (https://www.jobs.virginia.gov) to submit your application. Applications sent to the Recruitment email address will not be reviewed for the hiring process. We do not entertain phone calls or emails inquiring about application status; instead, please login to the PageUp/RMS system for updates on your application's status.

Contact Information

Name: OAG Recruitment

Phone: 804-786-2071

Email: recruitment@oag.state.va.us

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.