VMSDEP Coordinator

Title: VMSDEP Coordinator

State Role Title: Admin and Office Spec III

Hiring Range: $20/hr

Pay Band: Wage ( hourly) 

Agency: Dept of Veterans Services

Location: JAMES MONROE BUILDING

Agency Website: www.dvs.virginia.gov

Recruitment Type: General Public - G

Job Duties

The VMSDEP Coordinator serves as a frontline contact for applicants, schools, and stakeholders, guiding the intake and documentation process, verifying required records, and supporting the adjudication process conducted by Specialists. This role helps manage case data, tracks applicant progress, ensures routine communications, and facilitates timely responses to applicant and institutional inquiries. Coordinators play a critical support role in maintaining quality assurance and contributing to consistent, accurate enrollment tracking through collaboration with institutions and SCHEV.

Minimum Qualifications

To effectively coordinate the VMSDEP program, the Coordinator needs a robust foundation of knowledge encompassing the application and intake processes, eligibility documentation, public education systems, veteran education benefits, and critical confidentiality protocols like FERPA and HIPAA, alongside basic technical troubleshooting skills for initial portal and application issue triage. Success in this role also demands strong communication skills for guiding applicants and stakeholders, excellent organizational and digital skills for managing data and documentation across various platforms including MS Office, Adobe, Teams, and internal systems, and the ability to accurately document and discern technical concerns. Furthermore, the Coordinator must demonstrate the ability to manage competing priorities under pressure, maintain meticulous attention to detail, exhibit empathy and professionalism in sensitive interactions, logically identify and triage potential technical issues with thorough documentation, and effectively coordinate with internal and external stakeholders to ensure accurate enrollment reporting and resolve procedural obstacles.

Additional Considerations

A minimum of an associate’s degree is required and a bachelor’s degree in Public Administration, Education, Human Services, or related field is preferred.

Experience in providing comprehensive program support to multiple staff members within a fast-paced environment. This includes a proven track record of safeguarding Personal Identifying Information (PII) and a commitment to delivering professional and high-quality customer service; plus, experience managing substantial volumes of data and documentation, utilizing a range of software including Microsoft Office Suite, Adobe, Microsoft Teams, and internal case management systems to ensure efficient and accurate record-keeping and workflow management

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

Contact Information

Name: DVS HR Team

Phone: N/A

Email: recruitment@dvs.virginia.gov

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.