IT Specialist II

Title: IT Specialist II

State Role Title: 39112

Hiring Range: commensurate based on experience

Pay Band: 5

Agency: Dept Behavioral Health/Develop

Location: Western State Hospital

Agency Website: https://dbhds.virginia.gov/facilities/wsh/

Recruitment Type: General Public - G

Job Duties

Western State Hospital is seeking a full time IT Specialist II who will provide system administration and technical support for specialized network infrastructure applications and systems within Western State Hospital (WSH) and the Commonwealth Center for Children and Adolescents (CCCA). These include, but are not limited to, the staff and patient access and tracking systems (AMAG, OSSI, Centrak, SARA), patient internet access (Broadband service), clinical applications (EHR, Dental, Lab, Rehab, Pharmacy, etc.), and the segregated Building Automation System network infrastructure.

The IT Specialist II will also work with users and IT staff to resolve computer/network related problems in a timely and courteous manner; troubleshoot networked application communication issues; complete documentation of system and user guides related to network system modification within 24 hours; provide training to users impacted by network modifications or new configurations; and troubleshoot network related application or system issues.

This position is eligible for:

- retirement with cash match
- paid time off; family/personal time; sick time; and community service time
- life insurance
- health, vision, and dental insurance

Minimum Qualifications

- High school diploma or equivalent
- Ability to configure, analyze, and troubleshoot TCP/IP based networks (Ethernet, FDDI, 802.11, 802.1x, Broadband)
- Working knowledge of information security standards (HIPAA Security Rule, NIST 800-53, or the Virginia Information Security Management Standard SEC501)
- Advanced knowledge of the deployment, configuration, and support of Windows based desktops (Windows 11) and current Microsoft server operating systems (File Server, IIS, SharePoint)
- Experience working with LAN/WAN systems
- Network certification (Microsoft Certified Solutions Expert, Cisco Certified Network Professional, CompTIA A+, Network+, or Certified Wireless Network Administrator)

Additional Considerations

- BA in Computer Science
- Bilingual
- Veteran or veteran spouse

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

The successful applicant must pass a criminal background investigation, drug screening test and employment reference check. The applicant must have the ability to perform at the level of physical demands noted on the Employee Work Profile and the verified ability to perform the essential functions of the position.

Commonwealth’s Alternate Hiring Process: In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their Certificate of Disability (COD) provided by a Vocational Rehabilitation Counselor within the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their Certificate of Disability. If you need to get a Certificate of Disability, use this link: https://www.vadars.org/drs/cpid/PWContact.aspx, or call DARS at 800- 552-5019, or DBVI at 800-622-2155.

DBHDS is a healthcare organization and must comply with the federal CMS Omnibus COVID-19 Health Care staff Vaccination Regulation which requires all employees to be vaccinated or receive an exemption. Upon acceptance of a job offer, new recruits will be asked to disclose their vaccination status (and for those fully vaccinated, proof of vaccination) during the pre-employment process. New staff who are not vaccinated for any reason or choose not to disclose their vaccination status, will need to request a medical or religious accommodation. If you have questions, please contact the Office of Human Resources.

Contact Information

Name: Samantha Leep

Phone: 540-332-8306

Email: samantha.leep@dbhds.virginia.gov

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.