MCS Administrative Operations Supervisor

Title: MCS Administrative Operations Supervisor

State Role Title: Prog Admin Specialist II

Hiring Range: $65,200.00 - $74,980.00

Pay Band: 5

Agency: Department of Motor Vehicles

Location: Richmond, VA

Agency Website: www.dmv.virginia.gov

Recruitment Type: State Employee Only - E

Job Duties

STATE ONLY: This position is only open to current Virginia state employees.

The Virginia Department of Motor Vehicles (DMV) is seeking an Motor Carrier Services (MCS) Supervisor to supervise the IFTA/IRP Administrative Operations Team. This position will assist the section manager in overseeing the International Registration Plan (IRP), Federal Motor Carrier Safety Administration (FMCSA)'s Performance and Registration Information Systems Management (PRISM), International Fuel Tax Agreement (IFTA), and EZFleet programs and serve as acting manager when the section manager is absent. The Supervisor collaborates with stakeholders to maintain service delivery standards, implement process improvements, and ensure audit readiness.

Responsibilities Include:
• Supervising the programs and staff through quality control of the programs and assuming full responsibility for the work center in the absence of the Office Manager
• Overseeing the daily management of all DMV assets through inventory audits for titles, plates, decals, and secure assets, ensuring compliance with DMV standards and year-end audit readiness
• Clearly communicating the goals and objectives of the unit for all staff and ensuring training schedules and requirements are communicated clearly
• Serving as the PRISM program Coordinator which is a Federal partnership with FMCSA, Virginia, and law enforcement
• Assisting with the review and completion of financial reconciliations, deposits, transmittals, refunds and assessments
• Representing Virginia at IRP, PRISM and/or IFTA meetings and conferences involving other IRP and IFTA member jurisdictions as needed

The Virginia Department of Motor Vehicles (DMV), headquartered in Richmond, Virginia, serves approximately 6.2 million licensed drivers and ID card holders with over 8.4 million registered vehicles. In addition, DMV serves many businesses, including dealers, fuel tax customers, rental companies, driving schools, other state agencies, local governments, and non-profit organizations. DMV operates upon five fundamental core values: Trustworthiness, Respect, Accountability, Integrity, and Teamwork (TRAIT). We don’t just talk about our core values. We live them!

Minimum Qualifications

• Strong leadership and mentoring skills to guide staff, improve workflows, and ensure compliance with standards
• Ability to prioritize, resolve issues, and foster a positive team environment
• Ability to interpret and explain complex information
• Proficiency in PC use and technology, including Microsoft Office
• Excellent communication skills for team leadership, stakeholder collaboration, and customer interactions
• Strong organizational, time management skills and multitasking in high-demand settings
• Proficiency in financial reconciliation processes and compliance with PCI standards
• Comprehensive knowledge of accounting principles
• Experience in compliance monitoring, financial reconciliation, or transaction processing within a team
• Proficiency in resolving escalated compliance and operational issues, including preparing records for audits

Additional Considerations

• Advanced knowledge of DMV motor carrier programs, including IRP, IFTA, PRISM, and EZFleet

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

Contact Information

Name: DMV Employment

Phone: (804) 997-3020

Email: employment@dmv.virginia.gov

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.