Office Associate II

The Clarke County Department of Social Services is a part of the Virginia Social Services System. Our agency is the central resource dedicated to delivering public assistance, child welfare, and aging and adult services to the people of Clarke County. Clarke County Department of Social Services is seeking to fill a part-time position within the Administrative Services Team. The selected candidate will be courteous, able to work independently, a team player, and have the demonstrated ability to work with our clients, co-workers, professionals, and the public.

Job Description:

Employees work in a variety of environments and may work individually or in combination with other employees. Employees are responsible for performing independently a wide variety of office support activities ranging from routine to complex following office and administrative practices, policies and procedures. Unusual issues and situations are referred to the supervisor. The Office Associate II is distinguished from the Office Associate III by the latter’s performing more complex office and program support responsibilities that require some program knowledge and the following of office and administrative practices, policies, and procedures. 

General Work Tasks (Illustrative Only)- 

• Answers phone, provides information, and refers caller to appropriate staff or community resource.
• Greets visitors/customers, provides information, answers questions related to the operations of the agency and makes referrals to appropriate staff or community resource.
• Posts a variety of routine information and data to keep agency records.
• Sets-up, organizes files, purges records, and maintains filing systems.
• Types correspondence, memos, reports and/or forms from rough drafts, clear copies, notes or recordings.
• Logs statistical or fiscal data in a variant of formats and generates reports.
• Collects and distributes information such as broadcasts, mail, and faxes.
• Research customer activity in mainframe and local computer applications.
• Runs mail using mail processor.
• Receives, sorts, and distributes mail to the appropriate party; and
• Uses computer and office equipment to input, retrieve, verify, scan, and research information.

Knowledge-

Working knowledge of spelling and punctuation, grammar and basic English; basic arithmetic; office etiquette, office methods and procedures; agency's office and administrative practices, policies, rules and procedures to include completion of forms and format; and office software along with the ability to learn agency-specific mainframe applications. (Those positions working with the mail may have to have some knowledge of the postal regulations and locations of various departments.)

Skills- 

Skill in operating a personal computer and associated business and agency software; and operating a calculator and other office machines.

Abilities-

Demonstrated ability to: work well with others; perform basic mathematics; communicate effectively both orally and in writing; follow written and oral instructions; file accurately; research files and organize information; understand, apply, and communicate office policies, procedures and services; multi-task; keep office records and logs; proofread; deal with others using tact and courtesy; and developing good relationships with public, customers, and co-workers.

Education and Experience- 

High school diploma supplemented with related clerical or administrative experience OR any equivalent combination of training and experience which provides the required knowledge, skills and abilities. 
 

Minimum Qualifications: 

Skill in operating a personal computer and Microsoft Office Suite. Customer service experience.
 

Preferred Qualifications: 

Previous customer service experience in a local department of social services. Previous experience using VaCMS.

Special Requirements:
All applicants are subject to a DMV/Driving record check, pre-employment drug screening, Central Registry (CPS) check, and/or criminal history search. 
The investigation may include fingerprint checks (State Police/FBI), local agency checks, employment verification and reference checks (relevant to employment) and other checks as requested by the hiring authority. 
Employees must be willing to work in the community emergency shelter in the event of a natural disaster or emergency.

Special Instructions to Applicants:

 Applications must be submitted online. No applications can be accepted via fax, email, drop-off, or mail.