Member Account Maintenance Analyst (Hybrid Work Schedule)

Title: Member Account Maintenance Analyst (Hybrid Work Schedule)

State Role Title: Member Account Maintenance Analyst (Hybrid Work Schedule)

Hiring Range: $58,226.93

Pay Band: UG

Agency: Virginia Retirement System

Location: Richmond, Virginia

Agency Website: varetire.org

Recruitment Type: General Public - G

Job Duties:

The Member Account Maintenance (MAM) Analyst is responsible for providing advanced level analysis and understanding of member records, related to VRS entitled benefits. The MAM Analyst accurately responds to a variety of inquiries, and requests with knowledge of the requirements of the Code of Virginia, and VRS policy and practices related to member benefits/contributions.

Essential Duties and Responsibilities include the following:

• Administer member accounts, analyzing and resolving issues with members' records; reviewing and analyzing members' records to correct retirement plans, employment dates, Social Security numbers, and dates of birth; adjusting service and contribution errors on accounts; merging duplicate accounts; updating names and mailing addresses on accounts.
• Restore members' dormant accounts in the VRS database system, collecting the required archived data and reviewing members' contributions, interests, and service data for accuracy.
• Respond to members' requests for account documents, reviewing accounts and performing the calculations required.
• Respond to former members' inquiries for status of account, collecting the required archived data, analyzing data to determine available funds or refund payments, and preparing correspondence to notify members of their account status.  
• Maintain a variety of online refund workflows, assessing each refund request for accuracy and eligibility prior to advancing to the next step.
• Work with employers and members to update demographic information in member records.
• Participate in cross-hierarchal teams and contribute to improving services across agency lines.
• Monitor and evaluate the effectiveness of programs, policies, and procedures.

Minimum Qualifications:

• Bachelor’s degree in business administration, finance, accounting, or a closely-related field is required; an equivalent combination of education and experience may also be considered
• Three years of experience in benefits administration, business, insurance, public administration, legal services, or similar
• Excellent math and computation skills
• Previous experience conducting research and analysis
• Previous customer service experience
• Proficiency with Microsoft Office products, including advanced Excel skills and experience working within large databases

Additional Considerations:

• Experience working in the public sector, preferred
• Previous experience using VNAV and/or ALM software, preferred
• Familiarity with refund processing, service credits, plan tiers, benefits, and/or ad-hoc reporting, preferred

Special Instructions:

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

*VRS is unable to provide sponsorship, for this position*

Currently, this position has a hybrid work schedule which means working in the office two days (Tuesdays and Wednesdays) and working remotely (Mondays, Thursdays, and Fridays) three days a week. The selected candidate must be able to work in the office any day of the week as required by the manager.

Contact Information

Name: Human Resources

Email: careers@varetire.org

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.