Office Services Supervisor Sr.

Title: Office Services Supervisor Sr.

State Role Title: Admin and Office Spec III

Hiring Range: $49,000 - $55,000

Pay Band: 3

Agency: Virginia Department of Health

Location: LORD FAIRFAX HQ

Agency Website: https://www.vdh.virginia.gov

Recruitment Type: General Public - G

Job Duties

The Lord Fairfax Health District is seeking an Office Services Supervisor Sr. to manage clinic operations services and supervise a team of Office Service Specialists (OSS) to ensure efficiency in customer service and work flow processes. Office Services Supervisors also provide continual feedback, education, and on the job training to staff as areas of opportunity are identified. They will work closely with management to set key performance indicators, monitor performance, and provide feedback up and down the department chain. The Office Services Supervisor will also be expected to perform front end duties. You may be requested to travel throughout the district.
Supervises multiple physical office sites with staff performing administrative, fiscal and/or clerical functions. Characteristic activities: determines priorities, schedules and reviews work; trains; counsels and formally evaluates employees including recommending and taking disciplinary action; evaluates and improves office productivity by recommending organizational changes if necessary for each office, shift or operational area supervised. Interprets and implements state and local policies and procedures; assures compliance with program requirements; collects and analyzes data.

This position is a working supervisory position. It will fill in when needed and be able to train staff in multiple programs.

Minimum Qualifications

Considerable knowledge of supervisor principles/practices, financial guidelines and accounts receivable policies/procedures is required.
Excellent customer service and communication skills (oral and written) are required.
Ability to work independently with minimal supervision is required.
Ability to work and contribute within collaborative relationships, including the public is required.

Additional Considerations

Experience managing in a healthcare/medical setting is preferred.
Experience in patient confidentiality (HIPAA) is preferred.
Comprehensive knowledge of and experience in general office practices/procedures and business math is preferred.
Experience with electronic health records a plus.

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

Employment is contingent upon satisfactory results of a state and federal criminal history background check and the Department of Social Service's Child Abuse and Neglect Central Registry check, U.S.HHSIG Exclusion List check, employment reference check and E-Verify. Other financial, credit, driving, background checks or completion of Statement of Economic Interests may be required for certain positions.

It is the policy of the Commonwealth and VDH that all aspects of human resource management be conducted without regard to race (or traits historically associated with race including hair texture, hair type, and protective hairstyles such as braids, locks, and twists); sex; color; national origin; religion; sexual orientation; gender identity or expression; age; veteran status; political affiliation; disability; genetic information; and pregnancy, childbirth, or related medical conditions. VDH employees have a shared Code of Ethics, which can be found in the bottom banner of our website: www.vdh.virginia.gov

If you have been affected by DHRM Policy 1.30 layoff and possess a valid Interagency Placement Screening Form (Yellow Card) or a Preferential Hiring Form (Blue Card), you must submit the card before the closing date for this position. The Card may be submitted with the state application as an attachment.

As a V3 (Virginia Values Veterans) employer VDH Welcomes Veterans to apply!

Supplemental Questions: You may be required to respond to position-specific questions at the end of this application. This information will help us evaluate your credentials and qualifications for the job. Failure to respond to any questions may disqualify you from further consideration.

Contact Information

Name: Karla Fillmore

Phone: 540-772-3470

Email: KARLA.FILLMORE@VDH.VIRGINIA.GOV

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.