Part-Time Training Assistant #P0174 (Abingdon)

Title: Part-Time Training Assistant #P0174 (Abingdon)

State Role Title: Teacher Assistants

Hiring Range: $24.00 - $26.52/hr.

Pay Band: 3

Agency: Department of Social Services

Location: WESTERN TRAINING CTR

Agency Website: www.dss.virginia.gov

Recruitment Type: General Public - G

Job Duties

At the Virginia Department of Social Services, we put people at the center of everything we do. We believe that every Virginian can live a life of dignity and that all voices, ideas and experiences contribute greatly to our pursuit of excellence. Inspired by continuous improvement, we commit ourselves to listening, learning and cultivating environments of trust, respect and positive engagement. Together, we are mission-driven, eager to achieve, and passionate about bringing the best of who we are to those we serve.

We design and deliver high-quality human services that help Virginians achieve safety, independence and overall well-being. We are a $2 billion agency – one of the largest in the Commonwealth of Virginia – partnering with 120 local departments of social services and 31 community action agencies, along with faith-based and non-profit organizations, to promote the well-being of children, adults, and families statewide. We proudly serve alongside 1,650 (state) and 12,200 (local) human services professionals throughout the Social Services System, who ensure that thousands of Virginia’s most vulnerable citizens have easy access to the services and benefits available to them.

This is an hourly/wage position and is not entitled to the Commonwealth of Virginia’s state benefits package. This position is limited to no more than 1500 hours in a 12-month period and averages no more than 29 hours a week.

The Virginia Department of Social Services (VDSS) is currently seeking a part-time Training Assistant with our Division of Local Training and Development at our Western Regional Office located in Abingdon, VA. This position is responsible for assisting the Division in supporting the delivery of human services program training for 120 local agencies and community partners and maintaining the appropriate regional training center.

This position will serve as the Learning Management Systems (LMS) site administrator for the systems data and support team by producing data for statistics and to assess training. Administer and maintain required training assignments in accordance with the agency direction and entering new courses and learning events. Successful incumbent will also ensure all customer service requests received are addressed in a timely manner, produce confirmation letters for all training events, assist learners in navigating the LMS to ensure timely enrollment, and assists in maintaining a library of informational documents to support learner success.

Minimum Qualifications

• Knowledge and skill with a Learning Management System (LMS).
• Strong customer service skills and demonstrated ability to provide quality customer service.
• Ability to analyze training logistic problems and find creative solutions.
• Demonstrated ability to effectively communicate complex information verbally and in writing.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint) with the ability to input and export data from database software.
• Skill in customer service with the ability to identify customer concerns and refer to the appropriate staff to ensure a satisfactory resolution.
• Ability to participate on teams at various levels within an organization.
• Demonstrated ability to lead individuals and/or teams with executing tasks/projects composed of complex phases or steps.

Additional Considerations

• Experience working in a Learning Management System (LMS).
• Experience in procuring goods and services for a public sector or educational entity.
• Experience in registration operations in support of training programs.
• Experience troubleshooting computers and software applications.
• Experience in training center/facility management including training material management.

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

Selected candidate(s) must successfully pass a fingerprint-based criminal history background check. A record of criminal history does not automatically bar an applicant from consideration. Employment verification will be conducted to include current/previous supervisory employment reference checks.

VDSS will record information from each new employee’s Form I-9 (Employment Eligibility Verification) into the Federal E-Verify system to confirm identity and work authorization.

To be considered for this position, you must submit a Commonwealth of Virginia application or resume through the on-line “Virginia Jobs” (PageUp) employment site no later than 11:55 p.m. on the closing date listed. Each application is reviewed for documentation that shows the applicant meets the minimum and additional considerations as stated in the job announcement. The decision to interview an applicant is based on the information provided. Multiple positions may be filled from this recruitment within 90 days of the closing date.

The Virginia Department of Social Services (VDSS) is an Equal Opportunity Employer and encourages diversity within its workforce.

VDSS does not provide sponsorship.

VDSS is an official certified state agency that values the service and experience of our Veterans. As such, Veterans are encouraged to apply and receive preference in the hiring process. AmeriCorps, Peace Corps and other national service alumni also are encouraged to apply. Reasonable accommodations are available to applicants, if requested, during the application and/or interview process.

If you have been affected by Policy 1.30 Layoff as a state employee and possess a valid Interagency Placement Screening Form (Yellow Form) or a Preferential Hiring Card (Blue Card), you must submit this document through the “Virginia Jobs” (PageUp) employment site when you apply.

Contact Information

Name: VDSS - Division of Human Resources

Phone: dssrecruitment@dss.virginia.gov

Email: dssrecruitment@dss.virginia.gov

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.