Program Support Specialist

Title: Program Support Specialist

Agency: Piedmont Virginia Community College

Location: Albemarle - 003

FLSA: Nonexempt

Hiring Range: $20.00 - $25.00 per hour, depending on experience

Full Time or Part Time: Part Time

Additional Detail

Job Description:

Piedmont Virginia Community College (PVCC) is a nonresidential two-year institution of higher education that serves Central Virginia – principally residents of the City of Charlottesville and the counties of Albemarle, Buckingham, Fluvanna, Greene, Louisa and Nelson. PVCC is one of 23 community colleges in Virginia that comprise the Virginia Community College System (VCCS). The scenic PVCC campus is located in Albemarle County, Virginia. Classes are also offered at the PVCC Eugene Giuseppe Center in Stanardsville (Greene County), the PVCC Jefferson School Center in downtown Charlottesville and at high school sites across the region. For more information, please visit: pvcc.edu

PVCC is known throughout the community and the Virginia Community College System for its exceptional faculty and staff, the quality of its programs and services, and the success of its students. PVCC welcomes, encourages, and supports the diversity of our students, faculty, and staff members and seeks to attract and retain individuals who reflect our diverse community.

Position Title: Program Support Specialist

Department: Workforce Development

Employment type: part-time, no benefits


Purpose: Provides administrative support to PVCC Workforce Development Program Managers. Key responsibilities include maintaining the WES (Workforce Enterprise System) course registration system, registering students, ensuring grades are entered promptly when courses are completed, and preparing certificates of completion.

Duties and Responsibilities:

• Serves as team’s primary WES administrator
• Meets with Program Managers regularly to communicate needs and set goals for their programs.
• Enter all courses in WES and maintains system to ensure information is up-to-date
• Ensures that student enrollments are entered into WES and SIS accurately and promptly.
• Processes FastForward and FANTIC applications
• Notifies students of acceptance, registration, and student ID information.
• Security and IT are notified of student enrollment to ensure timely receipt of ID Badges
• Additional responsibilities may include assisting with course materials preparation, providing backup support for other administrative staff, and other Workforce-related duties as assigned.

• Effective oral and written communication skills
• Collaborative problem-solving skills
• Excellent organizational skills and attention to detail
• Experience supervising multiple projects, tasks, and timelines
• Proficiency in Microsoft Word and Excel
• Demonstrated ability to work effectively independently and as part of a team
• Excellent customer service skills, including the ability to effectively follow up and follow through

• Proficiency with a student information system
• Knowledge of VCCS workforce programs and funding assistance programs
• Experience as a Power User with WES student information system
• Proficiency with WES class setup, student registration, and reporting