Program Support Technician (Driver License Compliance)

Title: Program Support Technician (Driver License Compliance)

State Role Title: Admin and Office Spec III

Hiring Range: $43,050 - $49,507.50

Pay Band: 3

Agency: Department of Motor Vehicles

Location: Richmond, VA

Agency Website: www.dmv.virginia.gov

Recruitment Type: General Public - G

Job Duties

The Virginia Department of Motor Vehicles (DMV) is hiring a Driver’s License Compliance (DLC) Program Support Technician. This position processes high-volume requests related to driver history, court orders, and legal documents, including time-sensitive documents. This position is responsible for evaluating documents and driving records to ensure compliance with motor vehicle laws, reviewing and processing court orders, and interacting with DMV service centers, courts, Virginia Alcohol Safety Action Program (VASAP), attorneys, and other work centers to provide information and clarification on statutory or administrative requirements. Additionally, the technician oversees the Driver Improvement Program, ensuring accurate processing and record-keeping in alignment with DMV policies.

The Virginia Department of Motor Vehicles (DMV), headquartered in Richmond, Virginia, serves approximately 6.2 million licensed drivers and ID card holders with over 8.4 million registered vehicles. In addition, DMV serves many businesses, including dealers, fuel tax customers, rental companies, driving schools, other state agencies, local governments, and non-profit organizations. DMV operates upon five fundamental core values: Trustworthiness, Respect, Accountability, Integrity, and Teamwork (TRAIT). We don’t just talk about our core values. We live them!

Minimum Qualifications

The successful candidate will have:
• Strong communication skills for interacting with courts, law enforcement, attorneys, and DMV personnel.
• Proficiency in Microsoft Office for document processing and record updates.
• Problem-solving skills to resolve inquiries and ensure accurate legal document processing.
• High attention to detail with the ability to manage multiple high-volume tasks accurately.

Additional Considerations

• Familiarity with legal terminology, court procedures, and their impact on driver records.
• Knowledge of motor vehicle laws and DMV policies for interpreting legal documents.
• Experience with DMV systems (e.g., OnBase, CSS) and handling sensitive information.
• Experience working in a DMV or similar governmental setting.
• Experience processing legal documents and handling confidential information.

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

Selected candidate(s) must complete the I-9 Employment Eligibility Verification Form. DMV participates in E-Verify.

All applicants for employment must consent to a background check. Selected candidates must consent to a fingerprint-based criminal history check, driver record check, and background investigation, if applicable.

As a condition of employment, the DMV will be alerted of any convictions for moving violations, including license suspension.

Submission of an online application is required. DMV does not accept applications, resumes, cover letters, etc., in any other format. When applying for jobs, please ensure your online application or resume is complete with duties and skills associated with your work experience and years of experience to properly assess your skills in the screening process. Candidates are evaluated based on information provided in the application materials. Missing information cannot be assumed.

Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disability Act. Contact 804-367-0528 for assistance.
Minorities, individuals with disabilities, Veterans, and people with National Service experience are encouraged to apply. EEO/AA/TT.

Contact Information

Name: DMV Employment

Phone: (804) 997-3020

Email: employment@dmv.virginia.gov

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.